Retail Training Associate

Pay Range: $28.88 - $38.51

Responsible for the delivery of training content to include new hires, current staff including platform personnel, customer engagement, service, and other training initiatives. Ability to deliver content using various media and electronic delivery channels. Working in consultation with the Training Manager, the Training Associate reviews all content to ensure the learning objectives are clearly defined. These include but are not limited to technical/system training, job skills training, and compliance. Will assist the Training Coordinator with scheduling, room logistics, and material preparation. Maintains confidentiality of highly sensitive material.

Education/Experience

• 4 year college degree or equivalent education/work experience.
• Prior training experience and facilitation skills preferred with increased levels of responsibility.
• Minimum 2 years of Retail Banking experience required.

Skills and Abilities

• Supervisory experience preferred.
• Excellent listening, communication skills are necessary.
• Organizational, interpersonal and customer relation skills.
• Ability to function in a fast paced, ever-changing environment.
• Problem solving/decision making skills.
• Critical thinker in the development and assessment of participant progress and course content.
• Skilled in delivering instructional material appropriate to varying audiences.
• Proficient in facilitating and delivering training through various channels as appropriate (in person, virtual, webinars, etc.).
• Demonstrates a strong training aptitude
• Proficient PC Skills.
• Must possess a willingness to learn new systems in business areas for which the incumbent may have limited prior experience.
• Position requires a confidence and positive attitude to master specific aspects of technology, systems, and policy and procedure. Will need to convey that knowledge and confidence to those receiving the information and skills.
• Independent decision-maker.

Unique Job Characteristics and Requirements:

• Travel less than 50%
• Driver's License required
• Reliable transportation required
• Travel to various training sites throughout the footprint as needed which may involve overnight stays.

Tasks Performed:

• 45% Primary responsibilities include the delivery of Retail Banking training content. Assist in the development and delivery of training programs designed to provide the necessary skills to all levels of retail banking positions to include: processing teller transactions, account opening, originating and closing loans, sales activities and best practices and customer experience. Identify and implement best practices for delivery of training to meet the needs of the various audiences that will be trained across our footprint. Deliver training programs as required.
• 25% Assist in the evaluation of training content as needed to incorporate any new sales/service techniques, policy & procedure changes and/or system updates. Responsible for keeping content fresh, relevant and interactive for the audience. Assist in the design of any new training programs that have been identified by and under the direction of the Retail Training Manager.
• 20% Supervise and evaluate the daily activities of participants while leading a class. Independent decision-maker on the assessment of participant's progress. Provide feedback on the participant's progress to their supervisor.
• 5% Participate on committees in support of retail training needs. Attend various meetings at Bancorp and Territory/Market level as a liaison.
• 5% Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. 

Wellbeing 

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. 

Community Involvement 

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. 

Culture 

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With sup