Sales Associate I-Antioch

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

 

 

 

Sales Associate JobDescription

 

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attentionto our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’sService and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

 

SALES FLOOR:

• Understands organizational objectives and makesdecisions that align with Company priorities

• Takes ownership and is committed to deliveringresults, while remaining actively aware of personaland store metrics; and creates personal sales and clienteling strategies in partnership with the management team.

• Creates short- and long-term strategies to achievepersonal metrics and performance goals

• Takes ownership of personal survey results and createsplans to improve and overcome areas of opportunity

• Represents Coach as a brand ambassador

• Demonstrates Coach’s Selling and Service expectationsat all times

• Understands changes in local market with potentialimpact on business performance and supports theexecution of local sales strategies and tactics

• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-goingproductive relationships with customers

• Creates positive impressions with customers bybringing best self to work through attire consistent with Coach’s Guide to Style

• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.

• Provides in-depth product knowledge, includingfeatures, benefits, current offerings, and overallproduct value.

• Remains aware and is clearly able to communicatecurrent pricing and promotional strategy to customers.

• Discusses product features and builds the sale byleveraging cross-selling skills and abilities.

• Cross-sells and encourages beneficial product add-onsthat relate to the customer’s shopping needs

• Sensitive to customers’ needs and tailors approach byreading cues

• Attends to the unique and individual shopping needs ofeach customer.

• Works with multiple customers simultaneously andbreaks away as appropriate

• Follows up with customers consistently and genuinelyto influence/close the sale

• Flexes personal selling techniques to contribute tooverall store financial results

• Builds lasting and loyal relationships with customers

• Leverages Coach’s tools and technology to supportrelationship building and clienteling efforts

• Creates enthusiasm and positivity for a shared visionand mission

• Promotes and endorses a team selling environment

• Fosters an environment of teamwork, trust andcollaboration with internal and external customers

• Remains solution oriented; is adaptable and flexible tochanging business and store needs

• Welcomes feedback and adapts behaviors asappropriate

• Maintains a calm and professional demeanor at alltimes

 

OPERATIONS:

• Ensures all daily tasks are completed withoutnegatively impacting service or Coach standards

• Completes daily operational tasks includingmaintaining store (sales floor and backroom), cashwrap and visual merchandising to Coach standardsconsistently and in a timely manner

• Maintains a clean and tidy selling floor at all times

• Adheres to all applicable retail policies andprocedures including POS, Operations and AssetProtection procedures

• Replenishes inventory on sales floor as needed

 

 

• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards asit relates to product both in the stockroom and onthe sales floor.

• Supports cash-wrap when needed to process purchases,returns, and exchanges.

• Efficiently processes customer transactions: Purchase,Return, Exchange, Found Order etc.

• Effectively helps to prepare store by org