Operations Assistant (Student)

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This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.

 

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Operations & Events Support

Time Type:

Part time

FLSA Status:

Non-Exempt

Summary:

Under the direction and leadership of the Operations and Event Services (OES) Coordinator, and supported by the Mary Graydon Student Center (MGSC) team, Operations Assistants are expected to be exemplary, especially in levels of maturity, responsibility, judgement, conduct, and scholarship. The Operations Assistant oversees the operation of the MGSC “footprint” (defined as the Mary Graydon Student Center, Butler Pavilion, Residence Hall Formal Lounges, Quad, Amphitheater, and outdoor tabling locations) throughout the day, and acts on behalf of the MGSC  professional staff during evening and weekend hours, as well as in their absence.

The Operations Assistant interprets and implements department and university policies while overseeing building operations, meeting & event support, information desk/phone line and a variety of programs and services. The following requirements, duties and responsibilities are expected of all Operations Assistants.

Essential Functions:

• Oversee daily building operations while on duty with a specific emphasis on the responsibility for general cleanliness, maintenance, event/meeting set-up/breakdown; overseeing services & programs and security & safety of building occupants.

• Perform and verify the setup and equipment requested is complete (and clean) in the exact manner as described on the setup report (unless otherwise directed).

• When possible, perform future setups requested according to and described on the setup report (work ahead).

• Assist event coordinator(s) with any additional or requested program needs.

• Be familiar with workflow of the day and the events taking place in the MGSC footprint.

• Answer the main University information line, directing calls and answering questions to the best of your ability.

• Tend to information desk while assisting staff, faculty, students, and guests with inquiries.

• Oversee information tabling procedures for the Student Center footprint.

• Keep updated Operations Assistant Reports (OARs) which highlight issues with maintenance & custodial, meeting and event information & attendance counts, student personnel, and building rounds. This includes reaching out to the OES Coordinator and other campus partners for any pertinent issues.

• Serve as a resource for the MGSC footprint, respond to questions, provide information & directions to areas on campus, display exemplary customer service and utilize effective decision-making ability.

• Be proactive in the establishment of polices and make appropriate recommendations regarding pertinent issues working with the OES Coordinator.

• Assist in managing, maintaining, and hanging advertisements as directed in designated spaces in the MGSC footprint.

• Be familiar with MGSC footprint – information, setups, offices, AV needs.

• Be able to address emergency situations, disturbances, and alarms. If a situation arises beyond the scope of control, coordinate with the staff on duty and/or Public Safety should be notified for intervention/additional support for emergency situations.