Maintenance Supervisor/Lead Technician

Description

Do you want to join a team of individuals who are making a difference? Renewing Management has been restoring hope by transforming communities across Indiana for over 20 years. We are a passionate and driven team of committed professionals where every voice is heard and the best idea wins.

POSITION SUMMARY:

The Maintenance Supervisor will be responsible for overseeing complete site maintenance for a 100-to-300-unit apartment community. This position will have 1 to 5 direct reports. The ideal candidate is a service-oriented leader who is self-motivated and hard-working.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain the physical integrity of the community at all times, including predicting problems and problem solving.
• Complete the most demanding Service Requests.
• Ensure 30-minute response time to Emergency Service Requests and property disasters (fires, floods, freezes, etc.).
• Ensure the property is meeting or exceeding 7-day turnover and 48-hour work order goals.
• Complete and oversee all work orders and turnovers. Predict the ability to complete maintenance tasks within Renewing Management standards, contracting out when needed.
• Walk units for progress and well-being weekly.
• Plan, schedule, and complete the preventative maintenance program.
• Assist the Property Manager in recruiting and interviewing potential team members.
• Periodically check the work progress of each maintenance employee. Provide immediate assistance and feedback. 
• Provide feedback to the Property Manager on employee performance and assist in conflict management. 
• Call out specialty trades such as plumbers and electricians once appropriate authorization has been granted.
• Collect subcontractor bids, schedule subcontractor activities and inspect all subcontractor work, holding them accountable to agreed upon scope of work.
• Identify and correct hazardous community conditions.
• Ensure safety protocol is being followed. 
• Ensure adequate levels of inventory and order all materials for the property to operate effectively.
• Provide great customer service to residents 
• Ensure the maintenance shop is well organized and adequately stocked.
• Ensure employees have adequate hand tools to conduct work.
• Fill in for missing maintenance personnel when needed.
• Inspect buildings and grounds for deferred maintenance and repair.
• Ensure EPA regulations are being followed.
• Other duties as assigned.

Requirements

SKILLS AND QUALIFICATIONS:

• On-call availability on nights and weekends
• Great mechanical aptitude in appliance repair, plumbing systems, HVAC systems, electrical systems, etc.
• Communicate effectively and courteously with residents, staff and vendors 
• Ability to lead and direct others
• Ability to self-direct and prioritize activities
• Positive can-do attitude
• Ability to work in adverse weather conditions 
• Hand tools necessary to do the job

EDUCATION, TRAINING AND/OR EXPERIENCE:

• High school diploma or equivalent is required. Some college or advanced technical training is preferred.
• 3 to 5 years of maintenance experience is required. 
• EPA Universal certificate is required.

PHYSICAL REQUIREMENTS:

• Constant need (66% to 100% of the time) to perform the following physical activities:
• Walking/Standing/On Feet: Move around to different apartment units for routine maintenance/repairs
• Bend/Stoop/Squat/Kneel: Perform routine maintenance/repairs, pick up tools and needed equipment, etc.
• Climb Stairs: Complete service requests and make-ready needs for 2nd and 3rd floor apartments
• Push or Pull: Move equipment, appliances, open and close doors, etc. 
• Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment, etc.
• Climb Ladders: Perform routine maintenance/repairs
• Grasp/Grip/Turning: Handle tools and equipment, perform routine maintenance/repairs
• Finger Dexterity: Handle tools and equipment, perform routine maintenance/repairs
• Writing: Inventory maintenance, complete requisition requests and required maintenance reports
• Lifting/carrying: Transporting and moving supplies: replacement parts, ladders, etc.

Over 150 lbs. Rare need (less than 1% of the time)

75 - 150 lbs. Occasional need (1% to 33% of the time)

25 - 75 lbs. Frequent need (33% to 66% of the time)

1 - 25 lbs. Constant need (66% to 100% of the time)

NOTE: Lifting and carrying weights exceeding 50 lbs. is often accomplished with assistance from one or more people. Examples of the heaviest items lifted