Group Director, Technical & Quality Assurance

Position Summary...

Quality is a key pillar in driving member satisfaction. Our team is growing to focus on quality at every stage of the life cycle; from customer feedback and insights, to partnering with Product Development and Merchants, onboarding and vetting suppliers, all the way to validating that our products exceed customer expectations.
The Group Director of Quality Assurance will lead a team through expansion by; understanding customer data tools, mapping future ways of working, assessing resources, utilizing quality assurance processes, set framework for quality action plans with suppliers, building partnership across key stakeholders, and contributing to the strategy development to improve Quality and elevate member trust.

What you'll do...

• Develops the framework and contributes to the strategy for the future of Quality Assurance for General Merchandise.
• Participates in defining organizational strategic goals and purposes; defines how to gather and keep customers. Analyzes business processes, identifies alternative solutions to outdated processes and assesses their feasibility. Establishes requirements for large changes in the overall mission, roles, responsibilities and processes necessary to make business improvements. Evaluates financial, cultural, technological and other factors that need to be addressed. Recommends new approaches that seek the use of advanced technology.
• Develops and optimizes the floor plan and space utilization for The Forge’s Virtual Testing capability. Oversees the selection and procurement of equipment, technology, and software necessary for testing and lab operations. Manages the installation of equipment and ensures proper training for team members on the use of new technologies and software.
• Leads partnership with lab operations to ensure efficiency and effectiveness in testing processes. Develops and manages protocols for item selection to ensure comprehensive and representative testing. Plans and manages lab capacity to meet current and future testing demands, ensuring resources are utilized optimally. Continuously improves and reinvents benchmarks to align with industry standards and technological advancements.
• Manages the deployment of capital expenditures (Capex) and operational expenditures (Opex) budgets. Ensures budgets deliver on Internal Rate of Return (IRR) projections, with performance measured annually.
• Builds and maintains strategic relationships with the engineering academic community for talent acquisition and research collaboration.
• Navigates legal and intellectual property (IP) contractual frameworks, focusing on maintaining intents for IP and/or indemnification.
• Leverage data analysis tools to explore highly complex data, develops and tests hypotheses, uses data to influence strategic work, builds and presents insights. Identify, implement, and drive technology change within scope of work. Use visualization tools to represent data and construct coherent stories to influence decisions.
• Develops expertise in quality assurance tools, techniques, and standards. Interprets results of quantitative and statistical tools and explains results to others. Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles. Develops programs for motivating personnel to meet or exceed quality goals. Conducts and directs quality reviews. Communicates key benefits of a quality management process.
• Lead discussions with varying viewpoints confidently. Present to and influence audiences across divisions using appropriate frameworks/tools. Leverage fact-based data & analytics insights from multiple finance and business domains to build a cohesive narrative, form an argument, organize thoughts and present in a clear, concise & meaningful way. Demonstrate superior decision an