Sr Associate, Process Management (FS)

Sr Associate, Process Management (FS)

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will own processes within the SUML Titling Process team and have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects. 

Raising the bar on well managed for Financial Services (FS) will require creating an integrated view of well managed activities across the Division, tracking progress and outcomes, assessing experiences and command centers, sloping their performance, developing training for experience leaders and process managers in partnership with Subject Matter Experts (SME’s) content owners, spurring process innovation and controls automation etc. A process manager well versed in SLQ2CQ and with business operations experience is best-suited for this role.

General Responsibilities: 

• Creation and management of Experience documentation in alignment with customer outcomes 

• Creating and validating processes 

• Create clear and effective and well documented  preventive and detective controls 

• Designing and producing metrics used to measure efficiency and effectiveness 

• Driving process improvements aligned with desired customer outcomes 

• Supporting internal and external audits

• Analyzing, identifying, and correcting data issues with systems used or owned by a department 

• Providing subject matter expertise on processes when representing the department in projects and other meetings 

• Deep problem solving using strategic thinking in a complex environment 

 

Basic Qualifications: 

• High School Diploma, GED or equivalent certification 

• At least 2 years of experience presenting to senior management

• At least 2 years of experience in process or project management

Preferred Qualifications: 

• Bachelor’s Degree 

• 2+ years of experience working across other lines of business

• 2+ years of experience in Operations

• 3+ years of experience in process or project management

• 3+ years of experience presenting to senior management

****At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $78,400 - $89,500 for Sr. Process Manager

 

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business da