FLEX Regional Software Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Command Center Software Deployment, Managed & Support Services and Success organization is the team that supports our public safety agencies throughout North America. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enabling them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

Job Description

This position is a Motorola Solutions FLEX Regional Software Specialist for the FLEX CAD, RMS, Mobile and Jail Systems in California. The Regional Software Specialist will be responsible for supporting various customers within the territory with functions and products that are part of the Motorola FLEX deployments, related services, and interfaces. The primary responsibility of the Regional Software Specialist is to provide onsite technical support and customer service in addition to working with customers remotely. They will build and maintain positive, effective, and mutually beneficial working alliances with the customer; initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes.

This is a remote position based in California, requiring travel to customer sites as needed.

Responsibilities of the FLEX Regional Software Specialist include but are not limited to:

• Provide onsite technical support and customer service in addition to working with customers remotely

• Provide expertise and make decisions based on best practices, technical requirements, and/or customer’s business needs.

• Initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes

• Build relationships with customers in order to provide an individualized support experience to achieve customer satisfaction

• Build relationships with the Motorola Technical Support team to collaborate and act as liaison with other technicians, stakeholders, and internal MSI teams to provide exceptional customer service as it pertains to software support 

• 50% Travel Requirements

Specific Knowledge/Skills:

• 3+ years of Customer Service/Support experience 

• 2+ years experience within FLEX software preferred

• Excellent problem-solving capabilities 

• Strong written and verbal communication skills

• Must have strong organizational skills and the ability to handle multiple tasks. Effective time management skills required

• Proficient computer skills with emphasis on Windows based applications

• Experience with Windows and Linux operating systems preferred

• Exceptional interpersonal skills required.

• Demonstrates a high degree of drive and determination; willing to go the extra mile to provide outstanding customer service

• Ability to work and make decisions with minimal supervision.

This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check.

Target Base Salary Range: $75,000 - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE

Basic Requirements

Required Skills: