Senior Manager – Process Intelligence & Discovery

Company Description

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There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Senior Manager – Process Intelligence & Discovery to lead the structured identification, analysis, and qualification of business processes that feed the Operational AI and Agentic Automation pipeline.

This role ensures opportunities are accurately understood, appropriately prioritized, and ready for solution design—providing the essential clarity required for successful automation and AI outcomes.

You will guide a team of Process Specialists, facilitate discovery across HR, IT, Finance, Operations, and other functional groups, and maintain consistent process modeling, documentation, and taxonomy standards. The role blends process analysis with early-stage strategic evaluation, supporting Product, Architecture, and Delivery with actionable insights and high-quality discovery outputs.

 What You’ll Do

• Lead the organization’s process discovery and intelligence practices, including standards, templates, and BPMN 2.0 modeling expectations.
• Run structured intake, triage, and qualification of automation and AI opportunities using defined scoring and evaluation frameworks.
• Produce high-quality opportunity briefs, documenting workflows, dependencies, value hypotheses, and complexity indicators.
• Partner with Product Management to shape sequencing and roadmap alignment and contribute structured inputs to business case development.
• Support Solution Architects and Engineering Pods by providing clear process-level context, including rules, handoffs, exceptions, and decision logic.
• Analyze workflows to identify inefficiencies, recurring patterns, and standardization opportunities suited for automation or agentic AI.
• Maintain the process repository, ensuring accurate taxonomy, metadata, versioning, and searchability.
• Manage, mentor, and develop a team of Process Specialists, establishing quality standards and consistent operating rhythms.
• Facilitate discovery workshops, SME interviews, and cross-functional review sessions.
• Partner with Value Realization and Observability teams to refine discovery methods using insights from operational data.

 This position offers flexibility for hybrid work schedules to include both in-office presence and some flexibility for virtual/telecommute work to be based in  Austin, TX.

Qualifications

Minimum Requirements:

• Bachelor’s degree and 10+ years in process analysis, engineering, BPM, operational excellence, or automation discovery or demonstrated equivalency of experience and/or education, including 2+ years of leadership.
• Experience leading teams or managing structured discovery efforts.
• Proficiency in BPMN 2.0 and experience with process or task mining tools.
• Familiarity with operational workflows in HR, IT, Finance, or related areas.
• Experience supporting automation, workflow, or AI-driven transformation.
• Strong analytical thinking, facilitation skills, and the ability to create clarity in complex environments.
• Proven ability to work collaboratively with Product, Architecture, Engineering, and business stakeholders.

Preferred Requirements:

• COE experience, APQC or value-stream taxonomies, Lean Six Sigma, exposure to Operational AI or agentic automation.

Additional Information

Additional Information:

• Relocation assistance is not available for this position
• Sponsorship for US work authorization is not available for this position, now or in the future

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time