Client Services Representative - Carson City Part-Time (52687)

Job DetailsJob Location: Carson Campus - Carson City, NV 89701Position Type: Part TimeSalary Range: $17.00 - $19.00 HourlyTravel Percentage: Travel varies based on positionJob Category: Customer ServiceCare for pets. Find them homes. Save lives. That’s the mission at Nevada Humane Society.

We’re a high-save organization helping nearly 34,000 animals in our community each year and caring for approximately 10,000 across both of our campuses. through sheltering, adoptions and community-centered programs and services that help find pets loving homes and keep them there. We are seeking a (Job Title) to join our team at our (Campus Name) Campus. In this role, you’ll provide daily care, support positive outcomes, and help match pets with the families who will love them for life.

At NHS, lifesaving work is powered by dedicated professionals. We support our team with competitive pay, meaningful benefits, and a workplace rooted in compassion, teamwork, and purpose.

POSITION OVERVIEW

Carson Client services representative





Department:


Carson


Reports To:


Director of Carson Services




Supervises:


None




FLSA/Work Hours Status:


Part-Time, 20+ hours per week


DOL Status:


Non-Exempt




Base Pay Range:


Base pay range is calculated by position title, and experience. It is determined within the departmental budget. Changes to the range are approved by the CEO.





WHAT YOU’LL DO

Our Carson Client Service Representative plays an important role in advancing Nevada Humane Society’s mission.

As a Client Services Representative you contribute to Nevada Humane Society’s (NHS) mission by serving as first point of contact for the public, providing compassionate, professional and empathetic customer service that shapes each person’s experience and builds lifelong connections with our community. Your responsibilities include but are not limited to scheduling and processing services such as Humane Enforcement Dispatch, and data entry, animal surrenders, adoptions, and clinical appointments, while collaborating with coworkers, volunteers and other departments. Your role upholds and supports our values of building the human-animal bond, creating warm and positive experiences, strengthening community connections, and making service accessible- reflecting on our commitment to care for pets, find them homes and save lives.

Essential Responsibilities

Position-Specific Responsibilities


Greet and assist all customers in a positive and helpful manner.
Promptly answer telephone calls and direct calls to the proper destination.
Respond to email correspondence in a professional and timely manner.
Provide information to the public regarding NHS programs and services or other animal related matters.
Assist the community with scheduling surrender appointments and providing resources to keep animals in the home.
Handle the surrender and reclaim of animals through the shelter ensuring that all proper documentation has been completed.
Perform intake exams that include checking for signs of pain or discomfort, as well as drawing up and administering vaccines and dewormers.
Assist and counsel potential adopters and complete the adoption process.
Assist customers with other NHS programs and services including but not limited to trap rentals, pet food assistance, etc.
Maintain the integrity of data in animal software system, ensuring animal intakes and dispositions are recorded accurately.
Assist with merchandise sales and other related duties.
Log donations as needed.
Assist with training volunteers in related work areas.
Responsible for keeping relevant work areas clean and organized.
Maintain and promote a positive public image standard relevant to NHS.
Assist with off-site organization and adoption events throughout the community.
Care for and handle animals such as dogs, cats, rabbits, guinea pigs, birds, and others.
Issue dog licenses, collect fees, and ensure all proper documentation has been completed
Assist Carson Clinic with scheduling appointments and services.
Assist Carson Clinic with running events such as vaccine clinics and post adoption vet appointments.
Communicate and dispatch animal control officers to animal related cases within the community.


 

BENEFITS & PERKS

In Nevada

Nevada employers often provide competitive benefits, but NHS stands out with:


Employer-paid medical & vision premium option (Full-Time Employees)
Pet-centric benefits not typical in most benefit packages
Paid Time Off (PTO) accrual starting on day one rather than waiting periods.
This puts NHS at or above local and national trends for comprehensive total compensation and unique personal perks


Full-Time Employees Are Eligible For:

• Nine paid holidays • 90% em