Computer Technician - Retail Services (TEMPORARY)

Why Work at BYU   

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. 

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Computer Technician - Retail Services (TEMPORARY)

This position provides frontline technical support to customers with technology-related questions and concerns. The role includes diagnosing issues, performing hardware repairs, managing data recovery, and delivering software-based services for both Apple and PC devices. The technician will work hands-on with Macs, iOS devices, PCs, storage devices, and related technologies to ensure high-quality customer service and reliable technical solutions.

Note: This is a part-time position (17.5) hours per week.

What you’ll do in this position:

• Provide excellent customer service by assisting customers with technology-based questions and concerns
• Perform repairs on computer hardware, including Apple and PC devices
• Manage and support data recovery efforts for customer devices and storage media
• Perform software-based services such as operating system reinstalls, virus removal, and basic troubleshooting

What qualifies you for this role:

Required

• A firm commitment to the mission of BYU
• Background in computers, including understanding of both internal and external computer operations
• Ability to troubleshoot and resolve hardware and software issues
• Strong customer service and communication skills
• Attention to detail and ability to work hands-on with electronic devices

Preferred

• Experience working with Apple products (macOS, iOS)
• Experience repairing PC hardware and peripherals
• Familiarity with data recovery tools or processes

What we offer in return:

This position comes with fantastic benefits, including:

• Employee assistance program, available to the employee and all members of their household
• Access to the library
• Free on-campus parking
• Free UTA pass
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 48

Typical Starting Pay: $20.50 - $26.50

**If the job has a post-end date, the last day to apply is the day before by 11:59 pm MST. If the job doesn’t have a post-end date, the job could close at any time on any day**

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!