Operations Capacity Program Manager

Brief info about Vinted 

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position 

In this role, the Operations Capacity Program Manager will work to ensure the accuracy, optimization and control of inventory assets across Vinted Go’s logistics network. This will be achieved by developing and implementing world-class inventory control systems, working closely with operational teams and suppliers, and providing the necessary tools and insights to minimize discrepancies and ensure network capacity and business continuity throughout the year and during peak periods. The role is part of the Operational Strategy and Integration (OSI) team which supports the growth, development, and quality of our Vinted Go Carrier operation.

In this position, you’ll 

• Be the primary owner for all inventory control and accuracy mechanisms, driving a culture of precision and accountability across our European sortation hubs.
• Develop, implement, and maintain standard operating procedures (SOPs) for inventory management, including receiving, usage, counting, storage, and scrap operations.
• Lead strategic supplier negotiations including ordering, delivery performance tracking, regular cost/supplier reviews and budget reconciliation/reporting
• Drive equipment design/improvement projects jointly with operations teams
• Design and execute a robust cycle counting, inventory audit program and capacity planning to proactively identify and resolve inventory discrepancies and their root causes.
• Establish performance tracking and governance mechanisms, using key performance indicators (KPIs) such as Inventory Accuracy and Shrinkage, to understand and report on overall inventory health.
• Work closely with the Finance, Sales & Operational Planning, Data Science & Analytics, Product and Engineering teams to define requirements and implement improvements to our inventory tools.
• Help identify and solve structural quality issues related to inventory, leveraging data analysis to drive long-term process improvements.
• Leverage lean principles and structured methodologies to improve the efficiency and quality of our inventory flow and storage utilization.
• Spend regular time on the ground in our operational locations to deeply understand inventory processes, drive engagement, and quickly implement corrective and preventative actions.
• Support the team by driving projects focused on delivering network capacity increase and expansion plans.

About you 

• Experience in a dedicated Inventory/Warehouse Management, Capacity Planning or Supply Chain role, preferably within a high-volume logistics or e-commerce environment.
• Knowledge of inventory control methods (e.g., cycle counting, variance analysis, location management) and best practices.
• Experience in supplier management with demonstrated proficiency in negotiation strategies (pricing, service level agreements (SLAs), cost-efficiency, quality), in mitigating supply chain risks, and in