Outpatient Trainer

The Outpatient Trainer plays a critical role in improving audit consistency, accuracy, and completeness by translating audit outcomes into effective learning experiences. This role supports the Outpatient Audit program by delivering and reinforcing training to improve coding accuracy and audit quality in alignment with EXL standards. This role leverages findings from random and targeted outpatient coding audits to identify learning gaps and deliver targeted training, refreshers, and performance support focused on medical documentation review and coding guideline application. The Outpatient Trainer partners closely with Quality Analysts, Auditors, and Subject Matter Experts to ensure training content reflects current outpatient coding requirements and audit expectations.

Salary Range: $85,000 – $90,000 (based on experience, skills, and qualifications)
Location: 100% Remote (U.S.-based)

Up to 10% annual travel (for team meetings and limited client onsite engagements.)

A brief coding/auditing assessment may be included as part of the interview process.

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

• Deliver onboarding training for new outpatient coders and refresher training for tenured coders.
• Develop and maintain training content and modules related to medical coding and billing, including ICD-10-CM, CPT, E/M coding, Business of Medicine, edit resolution, and revenue cycle concepts.
• Analyze coding errors and audit trends to identify root causes and deliver targeted training or remediation.
• Mentor outpatient coders and provide coaching and performance feedback as needed.
• Conduct quality reviews related to initial audits and appeals to support training insights and skill reinforcement.
• Identify opportunities beyond standard audit findings that may result in additional recoveries and incorporate learnings into training.
• Maintain current knowledge of ICD-10-CM, ICD-10-PCS, CPT, and HCPCS coding guidelines.
• Track and consolidate learner performance data from quizzes, exams, and assessments, and present summarized insights during weekly meetings.
• Perform all responsibilities in accordance with company compliance, information security, and regulatory requirements.
• Perform other duties as assigned.

• Bachelor’s degree or equivalent
• CCS or CPC certified
• Minimum 5 years coding experience: Professional or hospital coding with thorough understanding of ICD-10 Coding; HCPCS/CPT coding systems; Medicare Outpatient Prospective Payment System (OPPS), and Ambulatory Payment Classification (APC)
• Experience with and expertise with Medicare Local Coverage Determinations (LCD) and National Coverage Determinations (NCD)

Knowledge and Skills: 

• Demonstrated skill in training facilitation, including delivering instructor-led, virtual, and blended training to adult learners.
• Strong working knowledge of outpatient clinical coding, including CPT, ICD-10-CM, modifiers, and documentation requirements.
• Proficient in modifier application following appropriate Medicare and NCCI guidelines
• Must have the ability to code a wide variety of complex outpatient services such as interventional radiology, ambulatory surgery, emergency room and observation. 
• Ability to explain complex coding guidelines and audit concepts in a clear, engaging, and practical manner.
• Strong communication and facilitation skills,