Hotel General Manager, Onsite

The Role

Kasa is looking to add a highly motivated individual to join our Property Operations team to oversee a one-of-a-kind property in The Clyde By Kasa. As a Hotel General Manager, you will have responsibility for the on-the-ground operations of this property, including management of all departments, optimizing our use of space, and driving property performance through grit and initiative. You will also serve as the face of Kasa on the ground for Kasa guests and building residents.

In this role, you will work closely with Kasa's centralized Property Operations, Guest Experience, Revenue, and Finance teams to make the property successful and safe for all of our guests and residents. It takes a special person to oversee this property, and we hope you're excited by the challenge!

About the Team

This role is in our Property Operations department. Our mission is to ensure our guests have a seamless experience from the time they arrive until the moment they depart. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa General Manager

Like many operations roles, there is no ‘typical day'. Your role will involve a wide range of activities tending to the Kasa property in your care. These activities will be a mixture of recurring property management tasks and activities requiring more urgent attention. Managing, prioritizing, and carrying out on-site tasks is crucial for this role.

You will routinely assess units and the overall building for condition and upkeep, as well as assist guests and residents with their needs as they arise. This includes replacing broken items, coordinating with our housekeeping partners to maintain a high level of building cleanliness, and searching for potential areas for improvement. You'll need to take the initiative to identify and execute building improvements while being financially prudent. The GM will oversee our ability to drive revenue and financial performance, in addition to developing our onsite leadership team and driving guest satisfaction at every turn. 

This role will have an active hand in budgeting, expense management, unleashing the power of space on property, building strong relationships with onsite vendors and leased spaces, as well as be the ambassador to the community - driving the story of The Clyde's return to PDX.

Back of house aspects:

• Establish budget and develop strong spend management tools to ensure the property is in a strong financial position. 
• Drive revenue through regular syncs with our Revenue Team and taking advantage of packaging and promotional opportunities. 
• Work with the onsite team to manage the property's Social accounts and partner closely with Kasa Marketing for e-commerce operational improvements. 
• Define and build out the Kasa management playbook for the property - you will determine processes, best practices, systems & tools to ensure the property is operating smoothly.
• Ensure the property remain in compliance with various City and State reporting requirements
• Oversee the Housekeeping team, Maintenance Team, and Hospitality Team.
• Oversee preventative maintenance efforts property-wide as well as property CapEx plan. 
• Activate and utilize all space that we can to drive room night bookings. 

Guest Experience

• Serve as the face of Kasa to guests in the building, as well as the neighborhood at-large
• Ensure guest access points are always in good working order, allowing for a seamless, pleasant arrival, and departure experience
• Provide ad-hoc emergency support for lockouts, time-sensitive requests, and other guest issues, as appropriate with the full team. 

In one year, you will succeed at Kasa by having:

• Effectively and efficiently achieved a superior guest experience by leveraging on-site resources combined with Kasa's tech-enabled centralized systems
• Become a respected leader and thought partner by the Kasa leadership team
• Achieved market-leading guest reviews and RevPAR penetration ahead of forecast
• Establish a comprehensive budget and spend management tools that drive the financial success of the property, landing at budgeted amounts or exceeding profitability expectations. 
• Cultivated at least one working relationship with a community partner that provides unique benefits for guests of the properties
• Established at