Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Roles and Responsibilities

In this role he/she will utilize their experience or expertise to solve problems, develop and execute objectives for self and others, and can affect short-term and some long-term business goals.

• ​Plan and implement software deployment projects at various customer work sites in the US and abroad, including the activities of staff and subcontractors
• Manage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations
• Lead customer project accounts and be the primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate
• Provide mentorship to junior project managers and oversee their work on customer projects
• Proactively provide customers with product and services information and project updates
• Identify opportunities for customers to get the best value out of GE software
• Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets
• Manage a network of resources (including contractors) in support of project execution.
• Take part in the writing of reports that describe the results of a project
• Participate in the development of proposals for projects
• Ensure that delivered products and services achieve highest quality and performance levels

Required Qualifications

• This role requires experience in the Services & Digital Project Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Knowledge of US Electric Utility Industry Operations
• Strong Project Management skills
• At least 5 years of experience in an engineering or project management position with responsibility for large scale IT projects
• Legal authorization to work in the U.S. is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills
• Must be willing to travel <25%.

Desired Characteristics

• Previous experience in the software industry, preferably software services
• Understanding of GE software products such as nGEM, e-terra, Power-On equivalent is a plus
• Good technical background, with proven understanding of Windows and/or Unix based systems and complex software development for real-time environments.
• Knowledge of contract structure and familiarity with contractual terms required (T&Cs).
• Strong understanding of accounting/financial principles with the ability to create and analyze financial and project reports.
• Ability to delegate tasks and responsibilities appropriately and effectively manage project resources. Ability to effectively coordinate with other managers and senior level staff including sales, marketing, project delivery, and product leads.
• Excellent verbal, written, and interpersonal communication skills. Ability to write professional and technical reports and procedures. Ability to make formal and informal presentations to technical and non-technical staff and customers.
• Proven sound negotiation and conflict management skills.
• Uncovers and articulates critical success factors necessary for the customer to acquire,
• Proactively identifies and removes project obstacles or barriers on behalf of the team. Navigates accountability in a matrixed organization. Communicates and demonstrates a shared sense of purpose.

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Additional Information

The base pay range for this position is $140,760.00 - $211,140.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also el