Senior Manager, Credit Risk

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

$136,000.00 - $176,000.00

What’s the role?
We're hiring an experienced and strategic Senior Manager to lead our newly established Credit Risk Vertical within the Risk and Fraud team. This critical role will focus on seller credit risk. You'll be responsible for building and leading the pillar that assesses the credit risk of our sellers.

This is a unique opportunity to build a new domain within a high-impact team, directly contributing to the financial health and sustainability of Etsy's marketplace. Your work will not only involve developing and implementing strategies to identify and mitigate financial losses from sellers who may struggle to meet their financial obligations, but also to help these sellers remediate their accounts and, when possible, support their continued growth.

This is a full-time position reporting to the Senior Director, Risk & Fraud. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our  work modes and workplace safety policies here.

What’s this team like at Etsy?

The Trust & Safety organization at Etsy is dedicated to fostering a secure and trustworthy environment for our global community. Within Trust & Safety, the Risk and Fraud team is at the forefront of identifying, mitigating, and preventing various forms of risk that could impact our platform.

What does the day-to-day look like?

• Strategy & Vision: Define and execute the overall strategy for identifying, assessing, and mitigating credit risk for Etsy merchants. Develop a comprehensive roadmap for the Credit Risk Vertical, aligning with broader Trust & Safety and company objectives.

• Team Leadership & Development: Lead, mentor, and grow a team of risk analysts. Foster a culture of continuous learning, innovation, and collaboration within the team. Responsible for performance management, career development, and hiring for the Credit Risk Vertical.

• Risk Identification & Assessment: Develop and implement sophisticated models, tools, and processes to identify merchants at risk of non-payment. This includes leveraging data analytics, behavioral patterns, and financial indicators to proactively assess creditworthiness and predict potential losses.

• Mitigation & Recovery Strategies: Design and implement effective strategies to mitigate credit risk exposure and minimize financial losses. This may include, but is not limited to, developing tailored interventions, payment plan options, or other preventative measures for at-risk merchants. Collaborate with internal teams on potential recovery efforts.

• Policy & Process Development: Establish clear policies, procedures, and guidelines for managing seller credit risk. Ensure compliance with internal standards and external regulations.

• Cross-Functional Collaboration: Partner closely with other teams within Trust & Safety (e.g., Fraud, Account Integrity and Security), Product, Engineering, Analytics, Legal, Finance, and Seller Support to ensure a holistic approach to risk management and a seamless merchant experience.

• Performance Monitoring & Reporting: Define key performance indicators (KPIs) for credit risk, monitor performa