Administrative Program Coordinator II

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Administrative Program Coordinator II

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Integrated Hospital Care Administration-Integrated Hospital Care Institute

                      

Job Code

T24036

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.  

The Administrative Program Coordinator provides comprehensive administrative support to all Directors, Managers, and Advanced Practice Providers (APPs) within the Pulmonary and Critical Care Department. This role requires exceptional organizational and communication skills, as it involves managing many moving parts and coordinating across multiple stakeholders.

The ideal candidate is highly organized, demonstrates strong follow-through, and communicates effectively with team members at all levels. A fundamental understanding of provider onboarding and orientation is preferred (training can be provided). A background in recruiting or onboarding is a plus, particularly for candidates who understand the complexities of these processes and how to navigate them efficiently.

A caregiver works from 8:00 a.m. to 5:00 p.m., Monday through Friday. After the 90-day new hire period, the caregiver is eligible to work one day per week from home. 

A caregiver who excels in this role will:  

• Support all primary Directors, Managers, and APPs in daily administrative and operational functions.  

• Coordinate and manage the onboarding process for new APPs within the department.  

• Maintain accurate and up-to-date records for hundreds of APPs, ensuring all onboarding paperwork, required credentials, and compliance documents are complete.  

• Serve as the liaison between new hires and departmental leadership, facilitating clear communication and a smooth transition into the organization.  

• Track and monitor APP licensures, certifications, and professional dues to ensure timely renewals and compliance.  

• Assist with general administrative tasks, scheduling, and departmental communications.  

• Ensure new APPs are informed about their assignments, schedules, and departmental expectations, providing a seamless onboarding experience for both providers and managers.  

• Function as a liaison and administrative, technical and operational resource.   

• Coordinate policy evaluation and implementation.   

• Identify operational improvement opportunities to create an efficient workplace.   

• Develop communications, databases and budget summaries.   

• Lead orientation and records mana