Account Manager, COBRA & Direct Billing (Remote)

Who We Are

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

ABG, the division within NFP

American Benefits Group (ABG) is one of the nation’s leading employee benefit solution providers for Consumer Directed Health accounts, COBRA and Direct Billing services. Over the course of the past 25 years, we have grown considerably and we are looking to grow our team even further. We are transforming the benefits administration industry with empowering technology and a world-class customer service experience. Come join us and be a part of a team of outstanding individuals working towards building benefit solutions and creating great futures.

Position Summary

As a part of our growth we are looking for qualified candidates to join our team as COBRA & Direct Billing Account Managers to provide proactive dedicated support to some of our key relationships. The COBRA & Direct Billing Account Manager will play a key role in building and maintaining relationships with existing and new partners, as well as manage a multi-faceted range of responsibilities. Our ideal candidate will excel in effective communication, honoring commitments, prioritizing quality, relentlessly pursuing improvement, and creating mutually beneficial solutions. Core responsibilities include COBRA implementation/onboarding, account management, renewals, client/broker support, and offboarding.

 This is a full-time opportunity open to a remote schedule.

Implementation/Offboarding

• Serve as a primary resource in the implementation of new COBRA accounts, coordinating with Sales, Marketing, and back-office resources to complete account setup in the COBRA & Direct Billing Portal and ABG internal systems.
• Provide required EDI data to vendors, initiate implementation of EDI files and carrier notifications, and lead implementation calls to assist clients and brokers with requirements and processes.
• Manage COBRA Open Enrollments for clients onboarding during renewal, including preparing and processing communications, and ensure timely entry of participant data into the COBRA Portal for transition communications.
• Proactively identify and communicate any discrepancies or obstacles to implementation, keeping all interested parties updated on progress and transition milestones.
• Occasionally host COBRA Portal Training sessions for key relationships and ensure timely entry of participant data into the COBRA Portal for transition communications.
• Ensure privacy by following all security and HIPAA guidelines.

Account Management

• Serve as the primary contact for assigned employer groups, managing key relationships and supporting HR and benefits management teams and their broker/consultants.
• Ensure responsiveness and problem-solving, providing regular updates and coordinating internally to stay informed on client processes.
• Manage Open Enrollment communications, assist with escalated participant matters, and host COBRA Portal Training sessions.
• Stay current with COBRA regulations, meet regularly with the COBRA & Direct Billing Manager.

• Ensure privacy by following all security and HIPAA guidelines.

Renewals

• Host meetings with account management groups to prepare for Open Enrollment and process submissions throughout the year.
• Prepare and send Open Enrollment communications through the COBRA & Direct Billing Portal, and process elections as needed.
• Communicate critical information with other department areas and initiate carrier changes to ensure smooth transitions.
• Update and maintain internal tracking systems, keeping all relevant parties informed on Open Enrollment progress and completion.
• Complete all invoicing and internal updates related to the renewal in a timely manner.

Client/Broker Support

• Serve as the primary contact for assigned projects, engaging with clients and brokers to address account-related matters.
• Proactively identify and propose mutually beneficial solutions.
• Confidently review and analyze reports as needed

Offboarding