Associate Manager, Customer Insights

Company Description

Location: Newark, NJ market (onsite at client 4x a week)

R25_0012749

#LI-Onsite

Job Description

NIQ delivers the most complete and clear understanding of consumer buying behavior, revealing new pathways to growth. We work with some of the world’s most innovative retailers on challenging, cutting-edge, data-driven solutions powered by data science, technology, and people. 

The Associate Client Manager, Customer Insights is responsible for developing and delivering analyses and insights to your client stakeholders, helping them to gain a deeper understanding of customer behavior and how to leverage those insights into better decision-making. This role involves supporting business objectives such as category strategy development, execution of merchandising/category management plans, and addressing ad hoc strategic and tactical client issues. The successful candidate will work collaboratively with the broader NIQ team to develop insight-driven recommendations and support client needs. 

About you: You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work. You make data applicable and interesting for your clients, and mold it into a story that flows, drives outcomes that have actionable results.  You are able to support winning outcomes that meet client objectives.  You are someone who values working on a diverse, inclusive team.  

Key Responsibilities: 

1. Data Analysis and Insights: 

   • Carry out data analysis leveraging NIQ’s suite of products, with an understanding of your client’s business needs

   • Interpret, document, and present data-driven retail insights to multiple client stakeholders

   • Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations 

   • Ensure data quality and accuracy in your analyses

2. Client Relationship Management: 

   • Build and maintain strong partnerships with clients and internal NIQ stakeholders

   • Understand client needs and priorities and manage expectations around deliverables

   • Provide a consultative approach in delivering relevant ideas, solutions, and results to clients

   • Drive customer satisfaction through analyses and delivery of relevant and impactful insights

3. Project Management: 

   • Manage multiple priorities, deadlines, and projects

   • Support the timely delivery of client-ready content to client stakeholders in the appropriate format

   • Develop execution plans for the implementation of recommendations within client organizations

   • Participate in special projects as required

4. Collaboration and Communication: 

   • Work collaboratively with other members of the Insights team to extract, analyze, and package data for client deliverables

   • Share learning and best practices among peers and cross-functional teams

   • Communicate complex topics to people with varying levels of experience and understanding

   • Interface with client stakeholders to understand their needs and manage their expectations

   • Identify client needs and surface up commercial opportunities to the sales team to pursue

Qualifications

• Bachelor’s Degree, Business, Economics, Math/Statistics, Computer Science, or a related field preferred
• 3-5 years of experience in retail or CPG industry and/or related sales, category management, market research
• Prior experience customer/loyalty insights, transaction-log based analytics solutions preferred  
• Excellent communication and presentation skills with full command of both written and spoken English
• Ability to translate analytical results into clear written and verbal communication
• Strong organizational skills and ability to manage multiple projects simultaneously
• Self-motivated with the ability to work independently
• Knowledge of Microsoft Excel, PowerPoint, and other MS Office products

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $64,000-$82,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more. 

Our Benefits

• Flexible working environment
• Volunteer time off
• Li