Senior Solutions Architect

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

Classy is hiring for a Senior Solutions Architect to create and deliver innovative technical solutions that help our nonprofit clients complete their goals and mission and drive lifelong customer value. 

The Senior Solutions Architect is a hands-on technical advisor and leader that plays a vital role in creating continuity from sales to delivery. They provide technical guidance and support in crafting custom solutions in the sales cycle and then leverage their understanding of clients’ business needs, Classy capabilities, and partner networks to lead the delivery of the solutions they recommend.

This role will build trusted relationships with c-level executives and technical decision makers and have the opportunity to work with Classy’s most complex, ambitious clients to drive solutions on the Classy fundraising platform which has helped organizations raise more than $7 billion since 2011.

The Job…

• Serve as a strategic partner and trusted advisor to the client for all technical and implementation related solutions, ensuring alignment with the client’s business objectives
• Conduct in-depth analysis of client requirements, business processes, technical challenges, and implementation requirements
• Drive pre-sales activities such as technical discovery and deep-dive sessions with prospects
• Proactively manage risk areas in the solution and contribute to seeing issues through to completion post sales
• Build trusted relationships with technical decision makers and manage customer expectations throughout the sales cycle and delivery 
• Negotiate solutions and align with project managers, sales engineering, SI partners, and internal teams to support planning and implementation in close collaboration with the client
• Advise the customer and Classy’s implementation teams on Classy’s integration with Salesforce NPSP and Nonprofit Cloud best practices, recommended solutions, and re-usable assets 
• Develop, implement, and document integration design patterns and data migration elements
• Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.
• Maintain familiarity with SaaS market dynamics, in particular contemporary technologies and processes as well as stay up to date on trends within the nonprofit industry

You… 

• 6+ years of relevant consulting or professional services experience designing technical solutions
• 4+ years as a certified salesforce administrator architecting, designing and implementing the integration architectures and applications on large-scale technical projects
• 4+ years of experience with Salesforce implementation and configuration, including NPSP, Nonprofit Cloud, managed packages, duplicate management best practices, flows, and security controls
• Experience in detailing customer requirements, business processes and systems design and making recommendations for future state improvements
• Strong knowledge & experience with ReST APIs, JS, and implementing middleware
• Strong organizational skills 
• Exceptional oral and written communication. Must be able to communicate technical concepts clearly and effectively   
• Able to take ownership of complex technical problems and drive them to resolution
• Ability to understand customer requirements and translate them into technical design
• Strong people skills to lead collaboration across functions and organizations
• Exceptional client management and communication skills, ability to guide, train and negotiate technical decisions
• Experience working in direct client engagements and in project/cost estimation techniques
• Superior analytical, problem solving and critical thinking abilities
• Degree or equivalent relevant experience based on the core responsibilities of the role

Preferred… 

• Experience in payment processing systems
• Experience with Zapier, Omatic, Microsoft Dynamics, Google Analytics/Tag Manager, or Blackbaud systems
• Experience with the nonprofit / fundraising industr