Key Accounts Onboarding Specialist

 

About BuildBook:

Building or remodeling a home is often a stressful and painful experience – but it doesn’t have to be that way. BuildBook is on a mission to eliminate that stress and bring joy back to home improvement – for everyone involved.

BuildBook is the best construction management platform for home remodelers and builders. Our goal is to become the default choice for the over 550,000 small businesses focused on residential construction and remodeling. It’s a $540B dollar a year industry, and we plan to make a dent in it by creating the best product in the space. 

Builders love us because we give them simple, powerful tools to run their businesses and help them keep their clients happy. Homeowners love us because we give them a feeling of control and help make renovations and new home builds less stressful.

As an early member of the marketing team, your work is going to have a major impact on the future of the company and our customers. 

BuildBook is a remote-first startup with team members all across the US. We have a small, tight-knit team, a solid product that is gaining momentum daily, and big plans for the future. BuildBook operates as a strategic business unit within Housecall Pro, an industry-leading software provider for home services professionals.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

The Role:

As a Key Accounts Onboarding Specialist, you are responsible for the onboarding and long term success of all BuildBook customer accounts. You are an excellent communicator who is comfortable working cross functionally and taking on complex projects with a diverse set of stakeholders. You believe that great isn't good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects and interactions with our customers). Their success is your success. You use your experience to be a true consultant for small businesses in the residential construction space.

Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Own relationship during initial onboarding phase for new accounts, this includes but is not limited to: account activation and transition, adoption and product utilization, relationship building, delivery of product and service value
• Effectively communicate client information, trends, and feedback across teams (product, engineering, and tech support)
• Develop, prepare, and nurture our Pros for advocacy
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
• Manage details, timelines, and action to drive efficiency
• Improve Pro onboarding experience by leveraging qualitative and quantitative analysis
• Eloquently troubleshoot technical issues, have deep product knowledge, and like to think think outside the box for solutions

 

Qualifications: 

• Bachelor’s degree or equivalent experience preferred
• 2-4 years of full-time customer success, implementation or sales experience 
• Proven track record of experience exceeding customer success or sales metrics
• Experience as a consultant and developing relationships with new customers 
• Knowledge of and established relationships within a relevant industry is preferred
• Established credibility with service professionals from HVAC, plumbing, electrical, carpet cleaning and/or maid specialties preferred
• CRM experience is a plus
• What will help you succeed in this role:
  • Self-starter with motivation, drive, and ability to work in a fast paced environment
  • Strong problem solving skills
  • Excellent written and verbal communication skills
  • Prompt attention to detail
  • Strong time management and organizational skills
  • Ability to work with cross-functional teams, internally and externally
  • Good pulse on customer needs 
    
    

 

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from