Senior Manager Customer Value Management and Programme Benefits (Düsseldorf, DE, 40468 )

With more than 1,500 branches in 19 European countries, C&A is one of the leading fashion retailers in Europe. C&A welcomes more than two million visitors to its stores every day and offers good quality fashion at reasonable prices for the whole family. We’re embracing the digital transformation taking place across the retail sector, whilst also ensuring we don’t lose sight of our heritage.   

 

“Let’s build the future together - the best is yet to come”   

 

As part of the Membership & Consumer Engagement team pioneering our brand-new membership scheme, you will have the unique opportunity to set the future direction of our organization. We're looking for a visionary individual to establish and maintain ongoing processes, creating a seamless and rewarding experience for our loyal customers.

 

Key aspects of this role will include:

 

• Ownership of benefits part of the membership programme
• Deciding what the key benefits and rewards will be in relation to relevance to the customer and also cost to the organisation
• Understanding what's needed for who and design the right mechanics for different internal teams / customers
• Creating an offer library to ensure offers are on system properly (e.g timings, frequency) as well as creating the membership journey and establishing what benefits are optimal at certain time of the customer journey (e.g welcome, birthdays, seasonal)
• Close collaboration with different teams, mainly the digital product team as they are also focused on the online customer journey (online and offline)
• Working cross functionally with the tech and product teams, to bring in structure to the discount and benefits section (e.g. ensuring that discounts go out at the right time and to the right people)

We would love to speak to those with a blend of some or all of the following: 

 

• Proven experience in loyalty background
• Ability to work cross functionally with tech and product teams
• Data driven decisioning (not an analyst)
• Exceptional communication and interpersonal skills
• Strategic thinker with the ability to translate strategies into actionable plans
• Knowledge of membership and customer loyalty trends
• Strong affinity for customer analytics and data-based decision management

This is an opportunity for you to join us on a truly exciting digital transformation, where you’ll be able to leave footprints that last and contribute significantly to our digital vision. As well as knowing that you played a key part in the evolution of one of Europe’s most recognisable retail brands, you will also enjoy:

 

• The opportunity to build things out from scratch, with lots of opportunity to do new things and be creative
• A role in which you can fully focus on benefits and own that area
• Working cross functionally with the tech and product teams, and bringing some structure to the discount and benefits section
• A positive working atmosphere with an open feedback culture

 

C&A fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to build a diverse and inclusive organisation where everyone can become their best self. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.