IT/Cybersecurity Support Analyst

Pritchard Industries is a leading national facilities service company committed to delivering exceptional service to our clients. With a focus on excellence and innovation, we provide a wide range of facility management solutions tailored to meet the unique needs of each client. We are seeking an experienced IT/Cybersecurity Support Analyst. As an IT/Cybersecurity Support Analyst, you will be responsible for general system and computer operations as required, as well as serving as the initial point of contact for Pritchard Industries and their divisions employees with regard to general technology-related issues (computer and printer issues, access issues, e-mail issues, etc.), with a responsibility to manage and investigate Cybersecurity alerts, and escalate as needed. This position reports to the Director of IT.

Duties and Responsibilities:

The essential duties and responsibilities of the IT/Cybersecurity Support Analyst position include but are not limited to:

• Serve as the first point of contact via in-person requests, telephone or e-mail for Pritchard Industries and their divisions employees requiring technical assistance
• Perform troubleshooting as required using appropriate diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide excellent customer service (Pritchard Industries and their divisions are the “customers”)
• Redirect unresolved issues to the next level of IT support personnel
• Place service calls with third party vendors as appropriate
• Perform general system and computer operations as required including but not limited to:
• Applying Updates
• Fixing End user issues
• Checking Backups/Logs/etc
• Monitor security alerts, logs, and determine if the alert is a threat or false positive
• Learn new technologies as the workload of the IT Department dictates

Qualifications:

• The essential qualifications for the IT Operations/Cybersecurity & Help Desk Support position include but are not limited to:
• Minimum 1-3 years of work experience in a similar role providing help desk/desktop support services, or security analyst roles to in house personnel and remote personnel and systems
• Associate degree in Computer Science/Cybersecurity or equivalent work experience
• Strong general working knowledge and understanding of computer systems, hardware, and software particularly cloud-based tools and SaaS
• Outstanding working knowledge from an administration / technical perspective of the following:
• Personal computers
• E-mail systems
• Microsoft Windows operating system
• Microsoft Active Directory
• Azure AD/Entra ID
• Azure services, resource groups
• MS Defender console
• MS Purview
• Outstanding Microsoft Excel and Microsoft Outlook skills
• Solid technical understanding of the following:
• Network monitoring tools
• Wireless access point configuration and setup
• Network security and anti-virus tools
• Firewalls
• Microsoft server software
• VPNs
• AV/Endpoint Detect and Respond tools
• Outstanding problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Openness and desire to learn new technologies as the companies’ technology infrastructure evolves over time
• Occasional travel to other Pritchard facilities may be required.

This job description is to serve as a general guideline. The Company reserves the right to change or reassign job duties or combine positions at any time. This job description does not constitute a contract of employment.

Benefits:

• Paid Holidays and Vacation time
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA and Dependent Spending care
• 401K
• Opportunity for growth.
• Bonus Pay
• EOE
• Salary $75,000 - $85,000/yr based on experience

EEO Notice:

Pritchard Industries is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, creed, genetic information, religion, national origin, ethnicity, gender; gender identity, sexual orientation, pregnancy, childbirth or related medical condition, age, disability, or handicap, servicemember status, relationship or association with a protected veteran, and any other category protected by Federal, state, or local law.