Account Manager I - WCC Collections

Account Manager I - Mid to Late-Stage Collections
Las Vegas, NV | On-site

 

JOB HIGHLIGHTS:

This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office.

COMPENSATION:

•  Base Pay:
  •  $17 per hour plus bonus potential based on individual and team performance.   

• *Incentive:
  • If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
  • * All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.

 

BRIEF DESCRIPTION:

This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts.

DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to):

• Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
• Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
• Negotiate account payment solutions while maintaining company performance and productivity standard.
• Maintain accurate notes and records of all communication and actions on customer accounts.
• Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
• Conduct skip-tracing activity to generate potential leads on customer or collateral.
• Review and submit accounts for repossession activity based on mitigating factors.
• Accountable for reducing delinquency in department.
• Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
• Meet quality assurance and productivity standards.
• Agent will need to be able to handle high volume calls in a fast-paced environment.
  
  

KNOWLEDGE, SKILLS, LICENSES

• Excellent communication and negotiation skills
• Willing and able to work a flexible schedule including overtime and weekends
• Ability to multi-task in a fast-paced environment
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
• Good computer and typing skills
• Team player
• Good negotiation skills; excellent telephone etiquette
• General knowledge of Microsoft Excel, and Outlook
• Web navigation and/or web-based applications
  
  

EDUCATION

High School diploma or equivalent required.

EXPERIENCE

• Minimum one-year consumer collection experience in a high call volume, auto dialer environment required.
• General knowledge of collection, and repossession.
• Auto collection experience preferred
  
  

FULL-TIME BENEFITS

• Medical, Dental, and Vision benefits 
• Life Insurance and Long-term disability plans 
• Flexible Spending Account 
• 401K matching 
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching 
• Wellness Programs 
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) 
• Career Path Opportunities 
• Discounts on Parks, Museums, Movie Tickets, and Attractions 
• Annual Flu Shot
• Paid Vacations Days 
• Paid Sick days 
• Paid holidays 
• HGym (available in our Los Angeles, CA & Dallas,TX office) 
• Rental Car Discounts, Dell Member Purchase Program 
• UKG Wallet

 

ABOUT US

People. Purpose. Passion. These are the hallmarks of Westlake Financial and have been since our inception