Senior Salesforce Administrator - Remote

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make

Our Values

Delight Customers: Treat our customers the way you’d like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

We are seeking a detail-oriented and proactive Salesforce Administrator to lead the day-to-day management, optimization, and continuous improvement of PCNA’s Salesforce environment, including Sales Cloud and Service Cloud. This role ensures Salesforce remains a stable, secure, and scalable platform that enables Sales, Service, and Leadership teams to work efficiently and make data-driven decisions.

The Salesforce Administrator will oversee configuration, data integrity, user support, and analytics while partnering with business stakeholders to identify opportunities for automation and process improvement. The ideal candidate combines deep Salesforce expertise with strong communication and problem-solving skills to translate business needs into effective, scalable solutions.

This role is ideal for someone who thrives in a fast-paced environment, enjoys troubleshooting and problem-solving, and is passionate about enabling teams through technology.

Key Responsibilities

• Configure and maintain core Salesforce components, including objects, fields, page layouts, record types, picklists, validation rules, duplicate rules, permission sets, and profiles.
• Build and optimize Flows (record-triggered, scheduled, and screen flows), assignment and escalation rules, Email-to-Case, queues, SLAs/Entitlements, Knowledge, and Omni-Channel/CTI as applicable.
• Manage Sales Cloud functionality—including Leads, Accounts/Contacts, Opportunities, Products, Price Books, and related custom objects—to support sales processes and forecasting.
• Design and maintain Reports and Dashboards for executives and teams, ensuring consistent metrics, naming standards, and folder governance.
• Monitor and improve data quality, defining metrics, standardizing d