Learning Technology Sr. Associate

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Learning Technology Senior Associate

What you will do

Let’s do this. Let’s change the world. In this vital role you will report to the Manager, GLS at Amgen’s Capability Center in Tampa, Florida. This position works collaboratively across the Global Learning & Performance community and the Capability Center to ensure that GLS is contributing and meeting key business needs.

The Learning Technology Sr. Associate is the Business Process Owner for the LMS and ILT Logistics service areas. In that capacity, this person will ensure all training processes are documented; will actively seek continuous improvement of enterprise training processes; and support enterprise projects to update and mature learning technologies across Amgen. This role will partner with the GLS Manager to create a technology roadmap, to define Amgen’s learning infrastructure needs, and expand future learning technology portfolio.

• Ensure that 3rd party vendor is providing learning management support that meets all agreed upon SLAs
• Review and analyze 3rd party vendor metrics and report to GLS Manager
• Maintain Enterprise Training Dashboards
• Gather and document business requirements from key GL&P and DTI stakeholders surrounding LMS and ILT logistics support services
• Act as Business Owner Delegate for role request approvals
• Act as Product manager delegate for L&D Agile product team, ensuring stories are created and maintained in Jira using Agile best practices
• Act as the primary escalation point for Third Party Vendor supporting LMS and ILT logistics services
• Escalate all service issues that cannot, or are not, being resolved by 3rd party vendor
• Maintain LMS Training and Change Management documentation as system features evolve
• Ensure that 3rd party vendor staff complete all training required by Amgen
• Manage and maintain annual Access Review process for LMS reporting roles
• Own and continually improve all processes, best practices, tools, and policies that support the training administration process
• Participate on LMS, and Intake tool research; upgrade, or replacement projects
• Maintain Operational SOPs to reflect current process requirements
• Perform other tasks as assigned

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a candidate with these qualifications.

Basic Qualifications:

Master’s degree

Or

Bachelor’s degree & 2 years of Learning & Performance experience

Or

Associate’s degree & 6 years of Learning & Performance experience

Or

High school diploma / GED & 8 years of Learning & Performance experience

Preferred Qualifications:

• 5+ years working in training operations for a large (10K+) multinational employer
• 3+ years of pharma/life sciences experience in learning development, commercial, and/or HR functions
• Strong knowledge of learning technology software and solutions used in the pharma/life sciences sector
• Experience with data analysis, metrics, and SLAs
• Experience with SumTotal LMS
• Strong consulting skills
• Work effectively in a team-based organization, collaborate cross functionally, build alignment around key objectives, and exercise influence
• Project management skills and ability to advance multiple projects simultaneously with limited guidance
• Strong service orientation and high standards of excellence and business enablement
• Good written and verbal communication skills

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your profes