Senior 3PL Operations Representative

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

The Senior Third Party Operations Representative, will play a pivotal role in overseeing operational activities for third-party service centers and TPMs (Third-Party Manufacturers). The primary responsibilities include leading and executing on cost-saving initiatives, leading  operations representative training programs, ensuring compliance, and standardizing operations across the third-party network. Serving as a peer leader to third-party operations representatives, you will provide guidance on best practices and influential strategies to enhance customer compliance at third-party sites. This role requires managing and consulting operations for 15-25 third-party-led sites, leading continuous improvement projects, and leveraging data and insights from audits to identify and implement cost-saving opportunities.

Location: Field Based, All Southeast USA, to include FL, GA, AL, SC & Puerto Rico. Must reside within the assigned territory, and be close to a major airport

Travel 30-50%

Major/Key Accountabilities

Third Party Oversight:

• Oversee operational activities for third-party service centers and TPMs within designated territory.
• Ensure adherence to established standards, policies, and procedures across the third-party network.
• Manage and consult operations for 15-25 third-party-led sites, ensuring compliance and alignment with company objectives and contractual agreement.
• Develop and foster a professional relationship and partnership with the Third Parties; Collaborate with site leaders to address operational challenges and implement improvements.
• Work closely with Third Parties, Logistics and Planning to ensure proper receiving, sorting/repairing, and shipping of CHEP assets valuing between 3.8 - 9.5M, ensuring stability of territory.
• Partner with Third Party and internal functions to ensure proper preventative maintenance program for equipment and building is in place and enforced.

Site Performance Evaluation & Cost Savings:

• Leverage operational data and systems to evaluate site performance and health, identifying opportunities for Safety improvements and additional investments to enhance efficiency and productivity.
• Initiate and track initiatives for designated territories, ensuring alignment with company goals.
• Utilize data to make informed decision around strategies for KPI improvements.
• Identify cost-savings opportunities and identify action planning to meet annual cost-savings goals.
• Utilize continuous improvement processes to enhance efficiency and reduce operational expenses.

Continuous Improvement Initiatives

• Lead the execution of continuous improvement and cost savings initiatives across assigned territories.
• Leverage systems data and insights from audits to identify areas for improvement and implement solutions.
• Lead and facilitate Territory training on Continuous Improvement Programs
• Assist Management with the development and initiation of action plans based on site audits and continuous improvement projects.

Negotiations:

• Support Third Party Operations Manager (s) in negotiations around costs and volumes.