Sr. Investigator, Employment Practices

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks and digital displays. As an eleven-time winner of EPA’s ENERGY STAR® Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

The Employment Practices function at Samsung is responsible for conducting prompt and thorough investigations of workplace complaints.  In addition, this team provides guidance to leadership and employees across the Samsung organization on company policy, practices, and state/federal employment laws, as well as counsel on employment best practices.   At Samsung, we’re constantly looking for talented individuals who can deliver the caliber of service our company requires. Reporting to the Senior Director, Employment Law, the Senior Investigator, Employment Practices, will lead efficient, ethical, and professional investigations across Samsung and our affiliates in partnership with our Legal, Compliance and Human Resources teams.

The Senior Investigator, Employment Practices role will also serve as a regional advisor to our affiliates, providing direct support and counseling on their employee relations and investigation needs and acting as a center of excellence to share resources and best practices.  This role will also facilitate training programs and host roundtable discussions for Human Resources leaders at Samsung affiliates to provide support and build cohesive collaboration across the region.

Accountability and Ownership will include, however, not be limited to, the following:

• Conduct efficient, ethical, and professional investigations across all business organizations, including intake and fact-finding interviews used for addressing, among other things, alleged policy violations; discrimination, harassment, and retaliation complaints; sexual harassment; and other unlawful conduct

• Lead complex employee relations investigations and summarize findings and mitigation opportunities in written reports

• Develop and lead best-in-class employment practices strategies to address employee relations issues in the organization

• Proactively address and manage employee relations issues to mitigate any adverse impact on the business

• Act as the point of contact for advice, mentorship, and counsel on investigation issues with business leaders, internal centers of excellence, Human Resources Business Partners (HRBPs), and Human Resources leaders at Samsung affiliates

• Responsible for organizing investigation data and reports in a manner that allows for analysis of trends and reporting using the company’s case management system

• Partner closely with HRBPs to directly support their organization to drive recommendations based on investigations, deliver investigative training, and gather data/metrics to drive process improvements

• Prepare timely and accurate analytical reports on investigation issues and trends

• Assist in developing and implementing a standardized investigative process across the region

• Research, design, and implement best-in-class practices in Employment Practices group to advance effective investigations, stakeholder engagement, and program and policy implementation

• Develop policies, procedures, and programs to promote fair and efficient administration across employees to reduce legal risk. Assist top leaders and division leaders with employee relations issues

• Provide guidance and training to supervisors, managers, and Human Resources personnel on employee relations issues, as well as help them navigate more complex issues that arise.

• Ensure that case management system and trackers are kept current

Skills and Qualifications<