Senior Manager, Product Development

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

The Royal Caribbean Group’s Silversea Cruises brand has an exciting career opportunity for a full time Senior Manager, Product Development on the Destination Development Team reporting to the SVP, Destinations, Expeditions, and Itinerary Management. 

 

This position will work onsite in Miami, Florida

 

Position Summary: 

In this position, you would be responsible for managing the people and teams that ideate and deliver high quality products for our guests. This role champions the product and experience vision to every stakeholder and partner, ensuring the product / experience is manifested through amazing vacation products. 

 

You would lead the implementation and execution of all new products, concepts, experiences, and spaces for Silversea as well as manage various strategic rollout efforts on new products. You would lead all the elements of the guest experience, from brief, through design and execution ensuring that concepts are brought to life in line with the strategic goals and with a full understanding of feasibility (operational and construction). To be successful, you must work collaboratively with other teams within the brand and key partnerships across the corporation including Hotel Operations, Design, Marketing, PR, Technology, Sales, Risk Management, Revenue Management, Legal, and Corporate Development. In addition, you would work closely (in a dotted lined relationship) with the Royal Caribbean International brand’s Product Development Team and will be required to manage and/or influence 3rd party consultants, contractors and owner’s representatives.

 

Essential Duties and Responsibilities: 

Product strategy: Provide ongoing leadership for the strategic direction of the product/experience. Ensure strategic alignment between all stakeholders and partners throughout the entire product development process. Leverage consumer insights and secondary research to bring forward the voice of the consumer and ensure we are improving the overall vacation experience with every new product. Provide guidance over the strategic direction for the new concepts and experiences. Partner and collaborate closely with key stakeholders from the various departments across the organization to understand how to adapt and evolve the strategy as necessary.
 
Product definition: Provides direct leadership with all partners and stakeholders ensuring that the products being created are viable, feasible and desirable for our guests. In addition, the Senior Manager must foster a highly collaborative team dynamic and approach that connects various disciplines from the brand and across the corporation and all partners to ensure a successful product. Ensure that concepts are marketable, drive guest satisfaction and ultimately drive revenue. Manage all aspects of design and execution while continually enhancing our products. Create stories (in the form of presentations) outlining the business environment, current product positioning and details, partnerships, competitive landscape, insights and data findings, program updates, risks & issues to share recommendations and updates with senior management as well as partners and stakeholders.
 
Product delivery: The Senior Manager is accountable for the products and experiences that are developed and is ultimately responsible for helping internal and external partners (often independent 3rd parties) prioritize to ensure final delivery of the product realizes the strategic vision and brings to life the desired experience for our guests and is delivered on time and within budget. Work with Hotel Operations, Marketing, Sales, other relevant partners, and senior leadership to ensure proper awareness, collaboration, approvals, and planning is not only in place, but seamlessly integrated into a repeatable process. Work closely with operations and design teams on run of show events to showcase programming and ensure the guest experience will be delivered on strategy/vision. Establish startup plans, operating and experiential playbooks, and training materials to ensure each concept/experience is flawlessly executed. Work closely with architectural/design/construction partners, and other internal stakeholders, to ensure physical products meet brand expectations. Drive, through careful collaboration with creative part