KYC Modernization Lead, VP (Hybrid)

The KYC Modernization program is a solution of a combination of initiatives which will enhance the current KYC operating model, simplify KYC policy and its useability, replace the existing KYC platform with a best-in-class vendor solution, and improve operational process efficiency via automation. It’s a global role, interacting with stakeholders in Strategy, Operations, Technology, AML and Risk & Controls in all Citi’s clusters, to focus on execution of a portfolio of projects under a strategic program. The overall objective of this role is to lead in the development and management of a dedicated Citi wide program focusing on KYC. 
 
Responsibilities: 

• Role involves scope definition, planning, design, testing, training, operational readiness and post-implementation/migration to leverage benefits from new technology

• Management / Participation in complex workstream / projects 

• Operational Management Experience  

• Understanding policy & translating to operations 

• Access Risk & enhance stronger controls environment  

• Reducing process hand offs and Manual Touchpoints (MTPs) 

• Coordinating initiatives / tasks with key program stakeholders  

• Prepare KYC related analysis  

• Working on client initiatives  

• Ability to operate with a limited level of direct supervision 

• Process optimization to maximize automation 

• Operational readiness & User experience  

Qualifications: 

• Operations Experience  

• Technical Experience  

• Project Experience   

• Organizational Changes Initiatives 

• Implementations / Execution / Migration Experience
• Bachelor's degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 27, 2025

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