Data Analyst (Fort Myers, Florida OR Irving, Texas Based)

What makes Gartner a GREAT fit for you?

When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional trainings that aid career development – as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.

About this role:

In Gartner’s Services Service Analytics & Productivity team, we work with services teams to track and improve their productivity while they engage with Gartner’s clients. This role would entail working through large volumes of data to proactively uncover new ideas, opportunities, and strategies on the way we engage clients leading to higher client retention.  This is an excellent opportunity to be part of a high-impact analytics team providing a mixed exposure around automation, problem solving as well as stakeholder management thereby delivering exceptional business impact defined in terms of client retention and service team productivity.

What you’ll do:

• Identify, track, measure and report metrics that impact client retention and drivers of retention and work with automation team to efficiently scale reporting
• Identify retention opportunities through analytical approaches and arrive at recommended actions for service teams
• Influence senior internal stakeholders of BUs to prioritize the right problems and guide them in implementing the corresponding solutions
• Solve bugs and data quality issues by proactive collaboration with stakeholders and partners to fix data issues or integrate data into analytics system
• Enable automation opportunities as required
• Own process and systems improvement in different stages of data pipeline

What you’ll need:

• Degree in Engineering, Mathematics or Statistics with 1 – 4 years in business analytics
• Experience with advanced data manipulation and summarization skills using Excel/Python
• Intermediate SQL knowledge to fetch relevant data from warehouse
• Intermediate PowerBI knowledge to leverage it as a tool to manipulate large size datasets
• PowerPoint skills including ability to summarize key message and leverage compelling charts
• Demonstrated expertise in descriptive analytics and statistical analyses are good to have

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards