Customer Success Manager (m/f/d) Hybrid

Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time: climate change, housing shortage and skills shortage.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Since 2016, wohnungshelden has been ensuring that the rental process for housing companies and apartment seekers is as straightforward as possible. Under the umbrella of the Aareon Group, we offer digital solutions for both large and small housing companies to digitize their rental process from termination, through marketing on portals, organizing viewing appointments, to signed rental agreements. With us, over 1,000 landlords find new tenants quickly and easily for more than 850,000 apartments.

Your tasks:

• Your responsibility is to support our B2B customers from contract signing, through the onboarding process, training, and throughout the entire customer relationship to ensure successful and smooth utilization of our solution

• You coordinate the implementation of customer-specific configurations with both internal and external contacts and implement them within the wohnungshelden system

• For existing customers, you are the primary contact for any questions or concerns (e.g., regarding usage, best practices, solving new customer challenges, and system errors)

• Additionally, you actively utilize regular exchange meetings to stay close to your customers, share system updates, understand current customer challenges, and develop solutions together

• In line with our customer-centric approach and to enable continuous improvement, you convey customer feedback, insights, and best practices to internal stakeholders (such as product development or sales) in your interface function

Your Profile:

• You have experience in customer support / customer success in the SaaS environment and are eager to accompany B2B customers in the implementation of the wohnungshelden system

• Your excellent communication skills benefit you not only in meetings and workshops with rental managers and landlords but also in overall stakeholder management

• You are highly organized and maintain an overview of priorities even when managing multiple customers

• With your logical thinking and analytical skills, you quickly identify connections and can thus develop sustainable solutions

• You are proactive in familiarizing yourself with IT topics and contexts to deliver maximum value to your customers

• You are willing to travel occasionally

• Ideally, your profile is complemented by a university degree (e.g., in a business or technical field)

• You speak very good German and have good English skills

Benefits:

• Product - Our product solves the real challenges of our customers

• Cross-functional Team - We are a highly motivated and multicultural team on a growth trajectory. Everyone is pulling in the same direction

• Exciting and challenging tasks - It will definitely never be boring :)

• Startup Spirit - You will find a young company with no entrenched structures and a determination to make a difference

• Central Location - Excellent public transportation connections, close to the main train station in Munich

• Flexibility - We offer flexible working hours and home office options

• Agile Organization - Not only our product development is agile, but the entire company

• Co-creation - All employees contribute to the company's development and have a direct impact on our success

• Refreshments - Drinks, good coffee, and fresh fruit