MC Assistant (Nights)

Description

Position: MC Assistant (Nights)

Reports to: MC Manager

Location: Denver 

Compensation: $19.87 - $21.93 per hour with a $1 shift differential, + generous benefits including 401k matching, 100% employer-paid premiums for health, dental, vision; paid vacation, and holiday pay

The MC Assistant will work in collaboration with the MC Site Manager and MC Coordinators to ensure that the MC space provides a safe, stable, healing, and supportive environment for community members, staff, volunteers, and the broader community. Specifically, the MC Assistant will support the on-site MC Coordinator in their leadership to the Micro-Community operations and programming as outlined below. 

Schedule/ Hours

• Hours for this role are: 4: 9:00p-7:30a; the days of the week will be determined by current staffing needs

Responsibilities:

Key Area #1 - MC Operations 

Community Member Support

• Perform site walks in coordination with MC Coordinator
• Monitor daily activities using the Daily Activity Log, this includes issues, incidents, and other notable occurrences
• Ops staff often assist our peer supporters with organizing and hosting community events because building community is a top priority at our sites
• Ops staff are often considered the hub to help connect community members to appropriate resources, such as case managers, medical outreach, peer supporters, etc

Accountability/Complaints/Compliance

• Support MC Coordinators with community member compliance with MC Use agreements, and notify community members when they are not in compliance. 
• Track and record these notifications, follow-up plans, etc.
• Complete all Public Health cleaning and food temp logs are completed
• Support MC Coordinators with MC Use agreements, and notify community members when they are not in compliance. Track and record these notifications, follow-up plans, etc.
• Report community member accountability and non-compliance to MC Coordinators
• Support MC Site Manager with community member accountability process including exiting community members when appropriate and with guidance
• Communication with MC community members while providing stable, trauma-informed interactions with community members
• Ensure information is distributed to MC community members effectively including outreach schedule, resources, etc.

Additional operational duties:

• Assisting in maintaining the cleanliness, safety and accountability of the site. This includes cleaning community spaces, cleaning community bathrooms, interior and exterior site walks, snow removal, unit checks, accountability conversations, de escalation, etc.

Key Area #2 - MC Programming 

Personal MC community member support

• Build Relationships with MC community members
• Build relationships and establish rapport with community members
• Connect MC community members to resource navigation
• Connect MC community members to personal crisis support as needed
• Assist with coordination of Community Dinners
• Prepare space and set up for dinners
• Make sure plates and utensils are available

Key Area #3 - Conflict Management and Crisis Response

• Conflict Management and Resolution coordination with MC Site Manager
• Provide a supportive role in any Conflict Management or resolution coordination with guidance from Site Coordinator
• Violence/Threats of Violence coordination with MC Site Manager
• If violence or threats of violence break out at the MC, support Site Coordinator with responding and reporting to MC Manager
• Provide a support role for Exiting community members as necessary with guidance from MC Site Coordinators

Key area #4 - Metrics and Reporting

• Support MC Coordinator with filling out all Site logs, i,e. Cleaning logs, Site Walks, Meal Temps
• Support MC Site Manager with data collection and reporting, as needed

Other Responsibilities

Other duties as assigned. We are a small, dynamic team and at times everyone is required to do a bit of everything. You may be asked to take on other responsibilities from time to time, but these should not get in the way of your ultimate responsibility which is supporting the Micro-Community and the individuals that reside there.

Requirements

Education requirements:

• High school diploma/GED or equivalent

Skills Needed:

• Cultural Competence
• Time management
• Excellent written and verbal communication
• Ability to relate to people from diverse backgrounds and experience
• Trauma-Informed approach
• Creativity and flexib