Spa Director - The Starling

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Schulte Companies is seeking a dynamic, service-oriented Spa Director to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

 

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun, and flexible work environment, exciting perks, a robust benefits package, and an atmosphere designed to encourage and promote career growth within the company.

 

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt as well as many unique, independent, boutique, and lifestyle properties and restaurants.

 

JOB DUTIES AND RESPONSIBILITIES

• Ensures all employees have the proper supplies, equipment, and uniforms.
• Comprehends ordering process, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance.
• Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and providing feedback to individuals.
• Participates in employee progressive discipline procedures.
• Reviews comment cards and guest satisfaction results with employees.
• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Supervises on-going training initiatives and conducting training when appropriate.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures.

EDUCATION AND EXPERIENCE

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
• Preferred 2 years resort/hotel or salon/spa experience
• Previous reception and point of sale experience
• Supervisor/Leadership experience (minimum 2 years)

• Associates Degree in Hospitality Management or Business preferred
• Proficiency in Microsoft Suite (Excel, Word and Power Point)

KNOWLEDGE, SKILLS, AND ABILITIES

• Must be highly organized and detail oriented
• Knowledge of full range of spa services and therapies.