Senior Medical Director House Calls Program

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Role Description

At Oak Street, success isn’t completing the visit or hitting an R.V.U. target. Success is high quality care: (1) appropriate hospital admissions, (2) excellent preventive care/chronic disease management, and (3) a great patient experience. In other words: success at Oak Street is helping our patients be happy, healthy, and home. @Home Medical Directors embrace these goals tightly, envision the means to achieve them, and lead the @Home providers in their market (region) in pursuit of these ends. They set an example of clinical excellence and supervise and coach our @Home providers. @Home Medical Directors also drive operational initiatives/continuous improvement, liaise with colleagues in brick-and-mortar Oak Street clinics, and generally ensure the program operates smoothly. 

Overview of Responsibilities

• Set an example of clinical excellence

• Build dyad relationship with the regional vice president

• Support other practice managers and partner on all program priorities

• Supervise and coach medical directors 

  • Define and achieve key performance indicators for operational and clinical excellence

  • Sharing date and helping medical directors understand and use it

  • Supporting accurate coding and documentation

  • Owning market performance reviews

• Implement a culture of clinical excellence, professional development and support, and camaraderie in line with Oak Street Values

• Supervise and coach providers (Nurse Practitioners and Behavioral Health Specialist), including:

  • Coaching on data-driven practices to keep patients happy, healthy, and out of the hospital

  • Sharing data and helping providers understand it

  • Ensuring accurate coding and documentation

  • Owning provider performance reviews

• Build relationships with team  

• Assist @Home Program Manager with supporting/coaching other team members (CIS/MAs and MOCs) as needed.

• Ensure our patients are always delighted with the level of care they receive

• Problem solve patient and team member issues

• Lead the execution of continuous improvement initiatives

• Advocate for our program, team, and patients

• Act as an ambassador in the local social/community organizations 

• Build relationships with clinic SMD’s, CMDs and other healthcare leadership 

What are we looking for?

Ideal candidates will be

• M.D., D.O.

• Board certification in Internal Medicine or Family Medicine required for M.D. or D.O., 

• Experience in clinical leadership roles, leading and coaching providers to be the best they can be for their patients and their colleagues.

• Experience using a metrics-driven approach to the provision of medical care and/​or quality projects. 

• Passionate about their work and motivated to be a part of a fast growing organization.

• Aware of their leadership skills and potential for impact and eager to share those with a fast-growing, energetic team on the leading edge of healthcare innovation.

• Commitment to older adults and to low-income patients.

• Comfort with ambiguity and a love for problem solving.

• Ability to remain calm in the midst of the storm, guiding others to smart, effective solutions.

• 5+ years of experience in outpa