Business Specialist II - Animal Control

The City of Lakewood is dedicated to upholding City values to include: Performance Excellence, Leadership, Respect and Collaboration. Best fit candidates will demonstrate innovation, customer service, dedication, passion and engagement. All people, citizens and employees, will be treated with respect, relevance, and importance.

HIRING RANGE: $26.75 - $29.72/hour

The Business Specialist serves as the primary administrative, administrative operations, and customer service professional for the Animal Control Division under the general supervision of the Animal Control Supervisor. This position functions as the central point of contact for division administrative operations and is responsible for financial coordination, records management, licensing program administration, customer service, reporting, training and travel coordination, community engagement activities, and operational support.

The Business Specialist provides administrative and business support while ensuring efficient operations, fiscal accountability, regulatory compliance, and exceptional customer service. This position works collaboratively with Animal Control Officers, Police Department personnel, community partners, and residents to support the Division’s mission and operational objectives.

MAJOR TASKS, DUTIES AND RESPONSIBILITIES (This job description does not intend to list every function of the position)

ESSENTIAL FUNCTIONS

• Serves as the primary point of contact for the Animal Control Division, responding to public inquiries regarding services, ordinances, licensing requirements, animal welfare concerns, and related regulations, and directing requests to appropriate personnel.
• Receives and processes service requests, ordinance violation complaints, nuisance wildlife concerns, and impound reports; enters calls for service into CAD or coordinates entry through Police Communications.
• Provides administrative support to the Animal Control Supervisor and Division personnel, including scheduling, records management, correspondence, meeting coordination, report preparation, project support, and daily business operations.
• Maintains division records, databases, filing systems, and records retention processes in accordance with City policies, legal requirements, and departmental procedures.
• Coordinates case-related administrative activities, including case reports, subpoenas, court documentation, hearing schedules, records requests, and communication between the Animal Control Division, Lakewood Municipal Court, City Attorney’s Office, and other stakeholders.
• Processes accounts payable and receivable transactions, purchase orders, procurement card reconciliations, vendor payments, budget tracking, account reconciliations, and related financial records.
• Coordinates and maintains employee training, travel, conference registrations, reimbursements, office supply inventories, equipment maintenance, mail distribution, and other administrative support functions.
• Administers the Animal Control Ride-Along Program and maintains associated records, participant documentation, and communications.
• Maintains records and documentation related to impounded animals, including reclaimed, transferred, adopted, euthanized, deceased, and rehomed animals, ensuring compliance with City policies and state regulations.
• Performs follow-up communications with residents regarding investigations, service requests, impounded animals, licensing requirements, and case dispositions.
• Serves as the primary administrator and liaison for the Jefferson County Pet Licensing Program within the City of Lakewood Animal Control Division, coordinating licensing activities with Jefferson County, Foothills Animal Shelter, and the public.
• Collaborates with Animal Control Officers, shelter personnel, veterinary providers, community partners, and court personnel to support animal welfare initiatives, licensing compliance, and operational effectiveness.
• Prepare statistical reports, operational summaries, meeting materials, and other administrative documentation.
• Assists with public outreach activities, special projects, accreditation efforts, and division-wide initiatives.
• Maintains confidentiality of sensitive personnel, legal, financial, investigative, and citizen information.
• Must be able to interact with others in a positive, professional, and customer-focused manner and maintain regular and reliable attendance.

This job description may not be all-inclusive. Employees are responsible for all other duties as assigned. Employees must be able to