Customer Intake & Dispatch Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

$20 to $27 per hour DOE | Full-time | On-Site

SERVPRO is looking for a Customer Intake & Dispatch Coordinator to join our team. In this role, you will help guide customers through the first steps of the restoration process during what can be a stressful time. Your ability to stay calm, organized, and responsive will help set the tone for their entire experience.

If you enjoy helping people, staying organized, and being part of a team that steps in when it matters most, this could be a great fit.

What You Will Do

·         Answer incoming calls, emails, and service requests from customers and partners·         Gather and enter accurate job information into internal systems during intake·         Schedule and dispatch technicians based on urgency, location, and availability·         Prioritize emergency calls and coordinate rapid response when needed·         Keep customers informed on scheduling, delays, and next steps·         Handle customer questions, concerns, and scheduling conflicts in a professional and empathetic way

What We Are Looking For

·         2 to 3 years of customer service, administrative, or dispatch experience preferred·         Strong communication skills and a professional phone presence·         Ability to stay organized and manage multiple priorities at once·         Comfortable working in a fast-paced environment where priorities can shift quickly·         Detail-oriented with strong follow-through·         Basic computer skills and ability to learn new systems quickly·         Dependable, punctual, and team-oriented·         Ability to remain calm and focused in urgent or high-pressure situations

Preferred but Not Required

·         Previous dispatch or scheduling experience·         Experience in restoration, construction, or service-based industries·         Familiarity with job tracking or CRM systems·         Knowledge of local service areas

What We Offer

·         Paid Time Off·         Medical, dental, and vision insurance·         Health Savings Account (HSA)·         401(k) with company match·         Company-paid life insurance·         Paid training and opportunities for growth·         Employee Assistance Program (EAP)·         Supportive, team-focused work environment

Schedule

Full-time, Monday through Friday
 Occasional evenings or weekends may be required based on business needs/rotating on-call schedules

SERVPRO is an Equal Opportunity Employer.

All offers are contingent on a background check and drug screening where permitted by law.
Compensation: $20.00 - $27.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.