Sales Manager, TPO

Come join our amazing team !!!

For the first year in this role, this position focuses on the mentoring of Account Executive trainees who are learning the AE role with a focus on Non-QM loan products in wholesale and correspondent lending. Provide day-to-day mentoring, coaching, product education, broker relationship building, and management guidance to assigned staff. In conjunction with a sales trainer assigned to your team, train new AEs the loan products, sales and partnering skills, and provide the coaching needed to be successful Account Executives. Once the team is fully trained, the role will evolve to a traditional sales manager managing the same team members focused on the essential duties and responsibilities described below

 The target pay range for this position is $72,000.00 + Guarantee.

What you’ll do:

• Responsible for achieving sales goals on a monthly, quarterly, and annual basis.
• Carries out supervisory/management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
• Manage and coach direct reports to achieve region objectives and sales goals, including establishing appropriate timelines, monitoring progress, and  course correction as necessary.
• Mentor, coach, and assist Account Executives in building & maintaining exceptional relationships with brokers and setting up new broker relationships.
• Responsible for communicating, implementing and maintaining marketing strategies and policy and procedure changes within assigned region.
• Ensure that all sales activities and operations are performed in compliance with local, state and federal lending regulations and laws.
• Participate in the development and facilitation of training and presentations for sales meetings, training sessions, etc.
• Assist senior sales leadership in the budgeting process and development of regional goals.
• Provide oversight to Account Executives in communicating changes in Carrington loan programs, rates and/or policies to brokers.
• Supervise loan submission, maintain high levels of service, and manage for high quality and timely results within an assigned sales region.
• Responsible for timely completion of regional sales forecasts.
• Prepare daily, weekly, and monthly production projections and report projections/findings to management.
• Ensure that Account Executives are updating CRM system with sales activities, marketing efforts, and broker/contact records they are soliciting.
• Review and validate completeness of new broker applications submitted.
• Resolves any sales or operational issues that may arise in the most efficient manner and in line with company guidelines.
• Partner with operations staff to ensure expedient process of file flow.

What you'll need:

• Demonstrated sales management skills
• Expert knowledge of non-agency/Non-QM products, guidelines, and requirements.
• Knowledge of state and federal lending regulations
• Complete understanding of credit, title, escrow, underwriting, loan processing and closing functions
• Excellent verbal, written and communications skills
• Excellent organizational skills with ability to adapt quickly and effectively to change
• Strong and proven decision making and problem solving ability
• Excellent customer service, leadership and management skills
• Knowledge of Encompass or equivalent loan origination system, or ability to learn it
• Knowledge of Customer Relationship Management (CRM) systems, or ability to learn it
• Excellent knowledge of non-agency lending 
• Excellent knowledge of the mortgage origination process
• Excellent knowledge of non-agency/Non-QM and specialty products lending 
• Knowledge of Carrington policies, procedures, guidelines and organization structure 
• Knowledge of underwriting guidelines and investor requirements generally in the mortgage industry with ability to learn the Carrington specific policies
• Ability to learn Carrington’s loan origination system if new to the company
• Ability to learn quickly and retain information about Carrington, its sales process flow, its products and the specialty lending industry
• Ability to follow CMS Mortgage Lending loan protocols
• Ability to proactively address and resolve interpersonal conflict
• Ability to understand complex problems and to collaborate and explore alternative solutions
• Familiarity with MS Office Suite (Word, Excel, PowerPoint)
• Bachelor’s degree or equivalent work experience
• Min