Senior Customer Engagement Delivery Manager

Are you an experienced professional with a background in managing contact centers and clients? Do you excel at leading teams, optimizing processes, and ensuring project success? If so, MSX International is looking for you!   

At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.

 

The Role

As a Senior Customer Engagement Delivery Manager for Iberia and UK, you will be responsible for: 

 

1. Client Management: Regularly meeting with clients to ensure project quality, address improvement areas, and maintain strong communication and relation. 

 

2. Team Leadership for up to 300 people: Supporting and engaging employees through growth, training, and collaboration with HR and with Coordinators and Team leaders for recruitment and team updates.

 

3. P&L, Profit and Budgeting: Managing budgets, ensuring profitability, and allocating resources effectively to meet company targets. 

 

You’ll also help align global strategies with local teams, ensuring everyone is working toward the same goals. 

 

About You

• 5+ years of experience managing contact centers or customer satisfaction projects (automotive experience is a plus). 
• Strong background in team management (teams at least up to 50 people). 
• Expertise in process improvement and lean methods. 
• Excellent communication skills in Spanish (C1/native) and English (C1/business level). 
• Solid experience in budgeting, forecasting, and achieving financial targets. 
• You have relevant experience as a PM in automotive industry, a certification in Project Management (COPC or similar) is a plus. 

 

Working pattern and location

• 40 hours per week
• Company car
• MSX laptop and cell phone
• Permanent contract
• Hybrid work: Flexible working environment, including work from home days
• 25% to 50% possible mobility for business trips
• 26 days paid holidays

 

About MSX:

At MSX, you’ll lead meaningful projects, grow professionally, and work with prestigious automotive brands. We value collaboration, innovation, and continuous improvement. 

 

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement