Security Program Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How You’ll Make an Impact:

As a Security Program Manager at Iterable, you’ll be responsible for ensuring the success of teams across the Security organization by providing programmatic support to key priorities and initiatives, crafting reporting and dashboards to provide visibility into the impact of team activities, and acting as a trusted advisor to team members along the way. This role is focused on collaboration to build structure and strong, repeatable processes that will serve as a foundation for future scale.

What You’ll Do:

Program and Project Management - coach and support teams in managing key programs and ensuring focus and prioritization continually follows committed strategic focus; occasionally managing projects directly. Process Improvement - able to identify gaps or regular pain points and generate lightweight processes or automation to drive efficiencies in team operations

• Business Operations - work with Security team members to support strategic initiatives and priorities, ensuring critical work is driven to completion by subject matter experts

Data Analysis - assess available data for reporting of project metrics and impact analysis as a result of projects completed by security teams

• Tool Management - develop a deep understanding of the security tech stack and architecture and assist in the evaluation of new tools and technologies to scale Security operations and maturity
• Cross-functional Collaboration - Serve as a liaison for Security with cross-functional partners for program and project coordination

What We’re Looking For:

Minimum 3-5 years experience directly supporting projects and programs of highly cross-functional technical teams (i.e. Security, Engineering, etc.)

• Detail-oriented with excellent problem-solving skills and a proactive mindset
• Strong communication and stakeholder management skills
• Working experience with various project and program management methodologies (i.e. Agile, etc.)
• Experience with program and project status tracking and reporting
• Experience building successful relationships with cross functional teams to help foster program participation and adoption
• You are comfortable handling the unknown, and bring clarity in ambiguous situations

Bonus Points For:

• Experience in start up or high-growth environments, with high levels of ambiguity
• Experience presenting to various management levels and staff
• Familiarity with regulatory frameworks such as SOC2, ISO, NIST, and GDPR
• Knowledge of threat detection methodologies, incident response lifecycle, and security best practices
• Experience with cloud security practices, specifically in AWS, GCP, or Azure, and a solid understanding