Parts and Service BDS

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. The Central Market Area Parts & Service Business Development Manager will support their Manager and Market Area Personnel in meeting/exceeding:

• Customer Pay RO (Repair Order) Growth
• Bulk Oil Retention
• Elite ROs/Bay/Day Growth
• Warranty RO Duration Reduction
• Dealer Parts and Accessory Purchase Growth
  • Wholesale Sales (less D2D) Growth – both Mechanical and Collision
    • Ensure RepairLink and CollisionLink performance indicators are communicated weekly and identify opportunities for consultation
  • RIM (Retail Inventory Management) dealer enrollments and compliance
  • Work with lower performing dealerships to increase Fleet/Government coding

 

Please note this position is based in the Dallas Region – Candidate should be willing to travel 3+ day a week on a semi-regular basis – to include the entire CMA territory as needed.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears, and voice of Ford.

The Central Market Area Parts & Service Business Development will be responsible for managing the collective Parts & Service business performance of the Market Area for appropriate growth and strategic direction – including but not limited to:

• Analyze and communicate performance, and consult with Market Area/Regional personnel on meeting key objectives via Organizational Meetings, conference calls, etc.  Provide training and instruction as needed (job aides, one-pagers, etc.)
• Participate in and support the various business growth dealer meetings: Dealer Advertising Associations, Grass Roots, Dealer Council Meetings, etc.
• Collaborating and building relationships with key stakeholders to capitalize on revenue growth opportunities: 
  • Market Area/Regional personnel and key Marketing, Sales, and Field Operations personnel in the General Office 
  • Wholesale Zone Managers (CPWD)
  • Ford Pro in Market (SEBM team)
• Managing the development, implementation, and education of effective Local and National programs, events (promotions, incentives, training sessions, etc.), and advertising/merchandising strategies toward meeting/exceeding Customer Pay Parts/Service, Wholesale Parts and Ford Pro Parts objectives.
  • Own enrollment reports, field communications, and all Sharepoint/shared sites for report housing.
• Assist in preparing registration forms, communications, and presentations for account meetings conducted by the General and Regional Manager (Grass Roots meetings, Fixed Operations Improvement meetings – Ready for Retail, Ready for Wholesale, etc).
• Provide back-up coverage in the event a Zone Manager (SEBM, CPWD, Ownership) needs assistance (emergency situation)

You'll have: 

• Bachelor’s Degree in Business Administration, Marketing, Sales, or related field of study
• 3+ years of professional field sales experience, must have experience traveling in a sales role
• Ability to Travel in market that may require overnight travel (i.e. Hotel Stays Tuesdays to Fridays)
  • Minimum Travel Required: will vary but could be 3 or more days per week to local sites in market – up to a four hour drive time in market per day

Even Better, if you have: 

• Parts & Service Experience preferred 
• Field Parts Sales experience preferred
• Strong Dealer Fixed Operations acumen 
• Ability to think both tactically and strategically
• Excellent verbal, written, and presentation skills
• Self-starter and able to work independently
• Strong Microsoft Office skills, especially Excel, SharePoint, PowerPoint
• Ability to work cross-functionally and collaborate internally with peers and externally with Dealership Partners  
• Willingness to work in an environment of transformation and change, work with tight timelines, and drive continued process improvement 
• Flexibi