H&M Retail Store Manager - Atlantic Station

Company Description

The key to building a great look is combining bold pieces. 

The key to building a great company is combining bold people. 

We take pride in our history of making fashion accessible to the everyone, and strive to build a more welcoming, inclusive and sustainable industry. Only through our great people and teams will we be able to change the future of fashion.  

Together, we create that special kind of workplace where unique talents from all over the world come together to form dynamic teams, where we foster a culture of creativity, innovation, collaboration and growth.  

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.  

You’ll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true. 
Help us reimagine the future of an entire industry by making everyone look, feel and do good.  

The dress code is simple:  Be proud of where you came from & amazed by where you’ll go. 

Be yourself & more at H&M.  

Job Description

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

You’ll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true. By living our Values daily and being your authentic self, you help us reimagine the future of an entire industry by making everyone look, feel and do good.

Be yourself & more at H&M.

Overall Job Summary: The Store Manager is responsible for reaching the Sales and Profit goals in the Store by setting a plan to deliver the Best Customer Experience. The Store Manager will ensure to have the Best Team and support their development, as well as work with talent and leadership development and structured performance management for the Store Team based on results, values, and leadership. The Store Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

This position reports to our Area Sales Manager and has the following direct reports: Store Visual Manager (based on volume), Department Manager, Department Supervisor (based on volume), Visual Merchandisers (based on volume) Cash Office Responsible (based on volume), and Sales Associate.

Your Day to Day*:

Sales and Profit

·        Regularly analyze and follow up on Sales & Profit KPIs and take actions accordingly to maximize results

·        Ensure store operations, H&M standards, and best practices are followed including proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, Tasks, and Routines, etc.) and excellent customer service keeping within the sales budget of allocated hours

·        Together with the Area and Store team, prioritize actions and provide feedback on store allocations to secure a good garment level that has a clear impact on selling

·        Ensure that the maintenance in the store is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly

·        Actively prevent loss together with Store Team and ensure that all appropriate Audit guidelines are being followed

·        Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, and price changes

People and Teams

·        Oversee and manage recruitment, training, development, and succession planning for the Store in line with H&M best practices

·        Evaluate and manage the performance of Store Team members; execute dialogues, development plans, feedback, and follow-ups and take actions to improve performance to support the business needs

·        Ensure regular and clear communication to the Store team on Business Performance, Company Culture & Values, and Country/Sales Market/Area/Store goals through daily Store Meetings and weekly/monthly Leadership Meetings

·        Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times

·        Strengthen our Company Culture by promoting feedback in our daily work and coach the Store Team to do the same

Financial Accountability

·        Sales and profit responsibility for the store

·        Accurate recording of sales figures and hours

Who You Are:

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