Account Manager
Light & WonderAbout the role
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Job Summary:
The person in this position is responsible for selling gaming products to licensed casino operators within an assigned territory and improving the quality of customer service.
Essential Job Functions:
- Maintains a good working knowledge of the product line and its application within the marketplace
- Creates and maintains account and territory business plans to meet or exceed sales targets
- Uses and updates CRM and related sales tools to document sales activities, customer needs, deals, and sales forecasts
- Prepares and delivers sales presentations to new and existing customers to sell Light & Wonder products and services on location, at trade associate meetings, and from the office
- Identifies customer requirements via sales contact or through slot floor analysis and demonstrates how specific types of products and services will promote their casino in the most effective way possible
- Compiles and maintains updated account listings/call sheets of all customers through the use of personal contacts, trade journals, business directories, and other available sources of information
- Collects credit history information as required, quotes customer based on corporate approved prices and prepares sales contracts and sales order entry documentation in a timely and accurate manner for orders obtained
- Provides estimated dates of delivery to the customer based on lead times and keeps customer advised of all issues impacting the delivery of his order
- Provides updated forecast reports on a regular basis to management and identifies major sales opportunities in a timely manner
- Provides to management updated product forecast reports on a regular basis for approval, major sales opportunities, competitive market trends and/ or any issues that may impede business
- Prepares sales contracts and sales order entry documentation in a timely and accurate manner for orders obtained
- Sell to large assigned customer base
- Reports expense account information in a timely and accurate fashion
- Meets or exceeds sales quotas
- Performs other duties as assigned
Qualifications
Required Experience:
- More than three years of sales experience
- Minimum of 4 years Gaming technology related experience required
- Preferred prior working experience with one of the major Gaming manufacturers in a Systems/Technology landscape
- Working knowledge of Microsoft Office, Salesforce CRM
- Understanding of Gaming technology and systems related nuances in a working capacity
- Aptitude to learn Gaming systems commercial objectives and implement in a customer setting
- Demonstrate skills in developing territory and customer base
Education:
- Bachelor’s degree required
Knowledge, Skills, & Abilities:
- Ability to work in a dynamic sales environment
- Ability to demonstrate value for a technical product
- Strong analytical skills and problem solving skills
- Ability to write reports, business correspondence, sales proposals, and presentation materials
- Strong attention to detail
- Excellent communication skills (verbal and written)
- Ability to build and maintain strong relationships with prospects, managers, customers, or the general public
- Customer-orientation
- Strong negotiation skills when preparing sales contracts
- Working knowledge of Microsoft Office
- Ability to Travel
Physical Requirements:
Heavy phone use. Exposure to cigarette smoke and noise on casino floors
Work Conditions:
- The work conditions are representative and typical of similar jobs in comparable organizations
- Casino Environment. Exposure to noise and cigarette smoke
- May require weekend and evening hours. Overnight travel required in relation to territory and customer location
Light & Wonder Corporation and its affiliates (collectively, “L&W”) are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commi
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