Network Analyst III-NOC

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

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About This Role:
The successful candidate for this Network Analyst III-IP NOC position should possess advanced troubleshooting knowledge of IP Networks and equipment to quickly repair/mitigate outage conditions. The position requires strong written and verbal communication skills and the ability to drive issues to resolution. Technicians will interface via phone, video, chat, and ticketing systems with Windstream technicians, front-line technical reps, and carrier technicians to resolve issues, mitigate outages, and ensure that all steps are professionally documented. ***This position can be filled remotely anywhere within the country.***
What You’ll Do:
• Troubleshoot circuit, hardware, and routing protocol issues
• Handle second level escalations
• Training lower-level Network Analysts and writing training documentation for this purpose
• Engage vendors in the troubleshooting process

Do You Have?
• Excellent communication skills
• Experience with Cisco, Juniper, and Nokia routing platforms
• Knowledge of broadband equipment, protocols, and networking
• Knowledge of central office transport equipment including test methods
• Technical skills in data networking or closely related field
• Understanding of hardware troubleshooting, ISIS & BGP routing protocols, LAN/WAN, TCP/IP, ATM, frame relay, and layer 2 switching, MPLS, layer 3 VPNs, and SD-WAN
Even Better:
• Certificates/ Licenses: CCNP, JNCIS, NRS II (Nokia Certified Network Routing Specialist)
• 5+ years of experience with IT/LAN/WAN in an operations or help-desk environment OR 5+ years of troubleshooting network elements, protocols, services, and transport layer problems within a NOC environment

Minimum Requirements:
Associate’s Degree in a technical discipline and 4-6 years technical experience with 5+ years directly related to the job and 4+ years of digital experience. College hours or a college degree may be substituted for some experience as deemed appropriate.


The compensation range for this position is from $26.68/hr - $34.08/hr.


Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies


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Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.


Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending