Sr. Manager Quality and Food Safety (Corporate)

Shearer's is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer's has 17 state-of-the-art, geographically diverse manufacturing facilities in Ohio, Texas, Arkansas, Arizona, Minnesota, Pennsylvania,  Virginia, Iowa, Ontario and Alberta, Canada, including one of the industry's first Leadership in Energy and Environmental Design platinum LEED certified facilities in Massillon, Ohio. The Company is known for producing the highest quality snacks in assorted flavors and sizes, including kettle cooked potato chips, traditional potato chips, tortilla chips, cheese curls and other extruded snacks, and corn chips, as well as cookies, crackers, and wafers.

Sr. Manager Quality & Food Safety 

Massillon, Ohio (Hybrid)

The Sr. Manager Quality and Food Safety {Sr. Manager QFS} plans, coordinates, trains, and supports implementation of quality and food safety programs.  Serving as a liaison between the manufacturing sites and the Support Center, this position monitors quality and food safety programs for compliance to standards, assists in training personnel on the standards, and reviews internal audits for opportunities for continuous improvement.  This role also serves as a key technical contact to customer quality teams and may work collaboratively with the plants, Support Center Commercialization team and/or the Sales Team on quality initiatives. This position monitors compliance to customer expectations which include managing: leading and lagging indicators to address customer complaints, corrective and preventive action plans, and adherence to customer specifications and regulatory requirements. 

Your Seat at the Table:

• Responsible for the implementation and control of Shearer’s Quality and Food Safety System across assigned plants and contract manufacturers where needed.
• Identify and evaluate risks and communicate opportunities for the business including the following:
  • Analyzing data and variances to identify trends, opportunities, continuous improvement projects, cost savings, and risks.
  • Developing and analyzing statistical data on product performance to determine compliance to present standards and establish proposed quality and reliability expectancy (capabilities) for sustainable plant performance.
  • Evaluate and manage plant compliance to food safety systems to comply with customer and regulatory requirements.
• Serve as a liaison and technical quality resource for customers / retailers. This includes the following:
  • Serving as the voice of the customer on quality and food safety issues. Initiates, supports, and monitors plant investigations.
  • Coordinating complaint corrective and preventive action plans across plants. Provides timely updates on progress and resolution to the customer as appropriate.
  • Monitors leading and lagging indicators and alerts plant to emerging issues or trends engaging the appropriate functions and process owners (e.g., Plant QA Managers, Operations, Maintenance, Technical Services, R&D, etc.) to resolve.
  • Responsible for frequent communication to the Commercialization Team and in some instances specific customer(s)[2] of any trends associated with product quality and specification compliance as well as providing monthly report(s) to customers as required.
• Engage as active member of cross-functional team that supports customer projects and products.  This includes Commercialization (CM) team. 
  • Leads projects and teams engaged in multi-plant or network wide quality or food safety initiatives.
  • Participate in new equipment / process equipment modifications by conducting sanitary design reviews in collaboration with engineering, plants, and Support Center Sanitation team.
  • Participate in new product development projects. Review project and coordinate mitigation of food safety risks.  Ensure project and product specifications are communicated to the plant Quality and Operations teams prior to testing and commissioning or launch.
  • Support capital projects and budgeting for the plant. Support the plants in ROI analyses for equipment, repairs, or other needs.
  • Support the CM team on customer approval process for new product launches, re-formulation and/or new plant acquisitions. Support QFS team on customer portals. 
  • Develop timelines, coordinate special projects, anticipate issues, take initiative, and hold individuals accountable.
• Provide multi-plant oversight of quality systems and food safety programs and corrective actions assuring consistency in development and execution including:
  • Consistently executing plant visits and audits, along with monitoring plants for adhe