Sr Client Services Project Manager - Aven Hospitality

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Note - TPG Capital, a global alternative asset management firm, recently acquired Sabre Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Sabre Hospitality business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting Aven Hospitality, which is now owned by TPG. Further information about the transition of Sabre Hospitality Solutions employees to TPG legal entities will be shared as we progress. 

Working in the Aven Hospitality’s Enterprise Architecture team gives you opportunities to develop your technical, business and intercultural skills, cooperating with people from all over the world.

Aven Hospitality is growing and is rapidly expanding both its product and geographic footprint. Aven Hospitality has a comprehensive suite of best-in-class products that empower hotels and hotel chains to better market and sell their products, as well as manage the guest experience.

The Senior Client Services Project Manager owns the end‑to‑end delivery of Aven Hospitality Products implementations, ensuring successful outcomes for customers while balancing customer needs, product capabilities, and delivery constraints. This role combines strong project leadership with consultative engagement, acting as a trusted advisor to customers throughout their implementation journey.

The Senior Client Services Project Manager partners closely with customers, Product, Engineering, Sales, and Customer Success to design and deliver solutions that drive adoption, value realization, and long‑term success.

Key Role and Responsibilities:

• Lead customer‑facing implementation projects from kickoff through go‑live and handover to Customer Success

• Serve as the primary point of contact for customers during implementation, building trust and credibility at senior stakeholder levels

• Partner with Product and Solution Engineering to validate feasibility and ensure solutions align with platform standards

• Apply consultative practices to guide customers toward best‑practice solutions rather than simply executing stated requests

• Use strong product and domain knowledge to challenge assumptions, offer alternatives, and influence customer decisions

• Help customers understand trade‑offs between customization, configuration, timelines, and long‑term scalability

Qualifications and Education Requirements:

• 6+ years of experience in software/SaaS implementations, professional services, or technical project management

• Proven track record delivering complex, customer‑facing implementations in B2B environments

• Experience managing multiple projects simultaneously with competing priorities

• Strong project management skills, including scope control, risk management, and dependency tracking

• Demonstrated consultative skills, with the ability to influence customer decisions and drive outcomes

• Excellent communication and presentation skills, comfortable engaging with both technical and non‑technical stakeholders

• Ability to quickly develop deep product knowledge and apply it in customer scenarios

• Experience working with or familiarity with hospitality products or platforms is a plus, but not required

Work arrangements