Administrative Assistant

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke HomeCare & Hospice

 

Pursue your passion for caring with Duke HomeCare & Hospice, which offers hospice, home health, and infusion services across the region, as well as serves as the home forthe Duke Caregiver Support Program. Team members work closely with a patient's physician to provide comprehensive, individualized care in the comfort of their home or at our inpatient hospice facility in Durham, NC.

 

**This position is Term Limited"

 

Work week: Friday, Saturday, Sunday 8am-5pm

 

 

In addition to the responsibilities and requirements described in the Duke job description, the Duke HomeCare & Hospice Team Assistant/Scheduler will be responsible for:

JOB SUMMARY

 

The Team Assistant Scheduler performs multi-disciplinary scheduling (nursing, therapy, social work, aides).  The Team Assistant assists manager to manage clinician caseloads, assure clinicians are productive and are communicating with patients.  The Team Assistant also coordinates clinician schedules with patients and caregivers and must provide exceptional customer service.  This position is essential in ensuring clinician satisfaction and retention.

 

JOB RELATIONS

 

Department

Home Health

Reports To

Assistant Director/Managers/Team Leads

Supervises

N/A

 

MAJOR JOB RESPONSIBILITIES

 

1. Schedule and assign ordered patient visits to clinicians based on case load, patient location and clinician skill level with manager oversight.
2. Communicate with clinicians throughout the day related to schedule and make adjustments to schedules as needed based on clinician request or patient request.
3. Assure all ordered visits are scheduled to a clinician and notify manager of inability to cover open ordered visits.
4. Participate in morning and afternoon huddles to communicate any issues potential harm related to scheduling. 
5. Participate in Commit to Zero workgroups and process improvement activities.
6. Participate in department Committees.
7. Reassign visits for clinicians that are on vacation, leave and for unscheduled absences. 
8. Make weekly schedule adjustments for the upcoming week based on clinician handoff, case load and manager oversight
9. Maintain list of each clinician’s caseloads and notify managers when caseloads are need to be adjusted.
10. Run and distribute reports weekly for managers and team meetings.
11. Monitors clinician utilization and productivity and notifies managers of any concerns.
12. Contacts patients/caregivers referred to home health to confirm and schedule initial visit.  Verifies address, preferred phone numbers and identifies any patient preferences. Provides patient caregivers with information regarding home health and admi