Lead Business Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

We are looking for a dynamic individual, who is energized by making things easier for customers and by bringing a ground-breaking digital solution to life, to join our Shop team as part of Digital Product Management within Cat Digital, a division of Caterpillar Inc. 

The Lead Business Analyst (BA) for our cat.com Build & Price experience is inquisitive while keeping a practical, results-driven focus on meeting user needs. They must maintain a high level of attention to detail, be self-motivated, be open to adjusting priorities based on stakeholder feedback, and work in a continuously changing environment.

What You Will Do:

• Consults with Senior Lead BA, Business Product Owner, business partners, and partnering technical experts on the usage of technologies and/or data to improve site experience.

• Partners with Senior Lead BA to assign user stories to BAs as appropriate each sprint cycle to balance workloads and meet deadlines; trains, assists, and guides all BAs working on the Build & Price experience

• Creates, analyzes, and validates business requirements, translating them into detailed functional requirements and user stories, and defining acceptance criteria and test cases.

• Documents business rules for the use of an application or process and documents security data classifications for the application or process.

• Validates prototypes and fully developed components post investigation and development.

• Helps Business Product Owner, Senior Lead BA, and internal partners to maintain, prioritize, and communicate backlogs based on business requirements.

• Leads projects with moderate complexity related to dealer machine inventory and ordering technology and/or data development and adoption.

What You Will Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Considerations For Top Candidates:

• Progressive experience as a digital product Business Analyst (BA) and/or job-related experience with analyzing business, systems, and user processes to create user stories that solve user needs and enhance website experiences

• Strong customer and user focus, relationship management and ability to collaborate across a matrix organization

• Advanced knowledge in generating business and technical process documentation

• Previous experience with Agile methodologies and working with a cross-functional team 

• Previous experience with digital product development within Caterpillar would be a plus

• Proven effective communication and presentation skills, both oral and written; samples may be requested

• Intermediate level user of Azure DevOps

• Construction Industries machine ordering processes

• Compact construction equipment/retail commercial strategy and processes

• Communicating at all levels of the organization

• Working