Resident Maintenance Technician

SUMMARY

The Resident Automation Technician supports our customer on all automation-related topics.  This position requires a broad-based electrical and mechanical skillset and a proactive approach to improve the site’s performance through trouble-shooting and hands-on repair.  Based at our customer site, the Resident Automation Technician must represent the TGW image and ensure that a professional relationship with the client is developed and maintained.

DUTIES AND RESPONSIBILITIES

• Resolve customer equipment issues as quickly and practically as possible.
• Complete work assignments and the associated work orders as assigned.
• Complete maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems.
• Adhere to the highest quality standards, while always ensuring compliance with health and safety legislation.
• Optimize automation efficiency and performance to ensure delivery of contracted KPIs.  Interface with the customer as needed to support operations.
• Monitor and maintain the site spare parts inventory, as applicable.
• Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues and lessons learned.
• Perform other duties as assigned.

REQUIREMENTS

Education:

High school diploma or GED required.  Associate degree or Technical Certificate preferred.

Experience:

Previous experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, or related environments.  

Skills & Abilities

• Thorough attention to detail and demonstrated problem-solving ability.
• Excellent communication skills and customer service skills.
• Proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word, etc.).
• Familiarity with Human Machine Interface (HMI) and/or Supervisory Control and Data Acquisition (SCADA) experience preferred.
• Ability to interpret engineering drawings for use in diagnostics preferred.
• Previous experience troubleshooting and repairing material-handling conveyors, AS/RS, and shuttle systems preferred.
• Ability to travel up to 10%.

Physical Requirements

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend, stretch, push and pull
• Must be able to coordinate movement of several parts of the body, such as arms and legs, while the body is moving
• Must be able to keep or regain the body’s balance or stay upright when in an unstable position
• Must be able to use hands to handle, control, feel, grasp, move and/or assemble objects, tools or controls
• Must be able to be physically active and use muscles for extended periods without getting tired or out of breath
• Requires prolonged period of standing and walking
• Must be able to climb a 70 foot fixed ladder (ladder has rest points every10ft)
• Must be able to lift and carry up to 50 pounds; maximum unassisted lift = 50 lbs; average lift less than 20 lbs
• Must be able to adjust body movements or equipment controls to keep pace with speed changes of moving objects
• While looking forward, must be able to see objects or movements that are off to the side
• Must be able to visually inspect machines
• Must be able to see differences between colors, shades and brightness
• Exposed to moving and/or motorized equipment, machinery, parts and electricity that require safety protocols
• Must be able to speak clearly so others can understand
• Must be able to understand the speech of others
• Must be able to hear sounds and recognize the difference between them
• Mus