Sr. Procurement Manager

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Our CFO organization owns all Finance, Real Estate, Facilities, Operations, IT, Data strategy, Investor Relations for Dialpad. This is the infrastructure for how we continue to scale and build customer and investor value globally.

Your role

The Sr. Procurement Manager is excited to create, scale and drive a centralized procurement / purchasing function, saving tens of millions of dollars over time through best-in-class procurement strategy and execution. 

This senior individual contributor role, interfacing directly with our executive staff, will report to the Chief Financial Officer of Dialpad on an interim basis, eventually reporting into another senior executive as the function matures.

What You’ll Do

• Create an end-end procurement framework by understanding the business need, budget allocation, conducting RFI/RFP process, selection of the right vendor, contract negotiation, execution and onboarding of the vendor/services
• Establish procurement policy and related governance for all purchases in the company 
• Create, develop and standardize sound cost-effective strategies for the purchasing of software, hardware and services. Conduct cost analyses and set benchmarks for improvement
• Streamline systems, applications, and processes to enable ease-of-business while maintaining public-grade controls
• Work closely with the company’s executive and finance teams to reduce the number of vendors to a narrow group of world-class, trusted advisors
• Negotiate price and terms with vendors and service providers, securing optimal quality, delivery, best-in-class pricing, and terms for Dialpad
• Develop and manage strong relationships with suppliers while continually scouting for the best alternatives for cost and feature effectiveness
• Collaborate with the FP&A team to evaluate funding/spending operations while seeking ways to improve and enhance all transactions through improved speed, quality, cost, and payment terms
• Collaborate with legal and infosec teams to ensure contract terms favorable for the company and in compliances with all regulations and controls, incl SOX
• Identify the least effective agreements and proactively drive the selection or and renegotiation of mission critical contracts
• Proactive, consistent dashboard regarding procurement trends and results against the plan

Skills you’ll bring 

We are looking for someone who thrives on working in a high-growth, fast-paced environment, and who is very motivated to delight customers and build a large and important enterprise cloud company:

• Bachelor's degree (or equivalent) in Supply Chain Management, Finance, Accounting, or related field from an accredited institution
• Seven plus years of experience in procurement and purchasing management
• Four years of experience in a high-growth cloud software company, both public and private
• Expert in MS Excel, Google sheets, and leading procurement software
• Expert negotiator with vendors to drive best outcomes for Dialpad
• Self starter willing to wear multiple hats and drive end-end procurement management for the organization
• Excellent verbal, written, reporting, and interpersonal skills
• Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines 
• Strong presentation skills (both oral and content) for both internal and external audiences
• Unwavering integrity

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.