Enterprise Account Manager

We are seeking an experienced and driven Enterprise Account Manager to join our team. In this role, you will be responsible for managing and growing revenue within an assigned base of accounts. You will work closely with our Customer Success Managers to leverage upsell and cross-sell opportunities, renewals, and overall account management with a specific focus on revenue retention and growth.

Responsibilities:

• Focus on the growth of existing and new revenue streams within an assigned base of accounts.
• Work closely with respective Customer Success Managers to identify upsell/cross-sell opportunities, renewals, and overall account management with a focus on revenue growth.
• Provide professional and technical advice on programs to ensure account satisfaction by fulfilling customer needs for their business.
• Leverage industry and market knowledge to provide product recommendations.
• Coordinate and conduct Quarterly Business Reviews (QBR) focused on increasing customer value and driving ROI.
• Manage relationships with C-Suite and any additional decision-maker, influencer points of contact within a client's organization for upsell/cross-sell opportunities.
• Represent Sales Boomerang & Mortgage Coach product portfolio identifying opportunity within each account for growth in wallet share (new users or additional products).Conduct demos, meetings (working with CSM) to represent the product suite.
• Prepare Account Profile/Strategy for assigned accounts.
• Maintain appropriate sales activity levels for upsell/cross-sell opportunities, renewals with upsell/cross-sell, add-on features (reporting, bureau monitoring).
• Input current account information into CRM as well as prospecting account status into expansion pipeline management tool. Maintain updated funnel for Opportunities. Develop, run and leverage executive sponsor programs.
• Use internal systems to create proposals/presentations for positioning upsell/cross-sell opportunities.
• Responsible for Renewals, incorporating upsell/Cross-sell, discount negotiations, new pricing for alerts and updated pricing for Records Under Management.
• Identify and support at-risk accounts, engaging with CSM and being available for value proposition and support as needed.

Requirements

• Bachelor's degree in business or related field.
• 5+ years of enterprise account management or sales experience.
• Strong sales and customer relationship building skills.
• Excellent communication and interpersonal skills.
• Experience with SalesForce and pipeline management tools.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Availability to travel as needed.

Benefits

Our benefits include but are not limited to the following: 100% company paid medical; company matching 401(k), paid maternity and paternity leave, unlimited FTO package, ongoing professional development and certification opportunities, competitive salary, special employee discounts and health and wellness perks.